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Customer Service Associate

Amerit Consulting Tempe, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our client, a US Fortune 250 organization and global Medical technology corporation serving Healthcare industry & technologies, is actively seeking an accomplished Customer Service Associate.

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# 35904

Position: Customer Service Associate

Location: Tempe, AZ 85281

Duration: 4 Months+

 

*** Pay Rate: $15.00hr. W2 - $17.50/hr. W2

 

Relocation Assistance/ Expenses: NO

 

Position will start remote but resume onsite when Covid restrictions are lifted, Looking specifically for local candidates to area.

 

Job Summary:

  • Provide internal customer service support for the client Peripheral Intervention Sales Force and external support for client PI Domestic Customers.
  • Works with customers to resolve issues and ensure that escalations are quickly and effectively handled
  • Works collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives
  • Answer incoming customer inquiries by phone and email
  • Places orders for customer by phone, email and fax for shipment from BDPI for over 4000 products codes
  • Determines requirements by working with customers
  • Utilize a customer relationship application and /or database to record activities and research product information
  • Provide support and assistance to the outside sales force
  • Handle requests for returned product
  • Work with other teams cross-functionally to resolve customer and sales force issues
  • Respond to inquiries by clarifying desired information; research, locate, and provide information
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems
  • Fulfil requests by clarifying desired information; completing transactions; forwarding requests
  • Update job knowledge by participating in educational opportunities
  • Enhance CR Bard reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

 

Requirements:

  • High School Diploma; Associates Degree or bachelor’s degree a plus
  • One (1) or years Customer Service experience desired; preferable in a Call Center environment
  • Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving
  • Skilled in the use of personal computers and Microsoft Office including Word, Excel, PowerPoint and Outlook
  • Ability to work with and maintain confidential information
  • Ability to resolve potentially stressful Customer interactions
  • Excellent organizational Skills ability to successfully multi-task and handle a high volume of work.
  • Ability to be flexible in work schedule, including a willingness to work overtime as needed
  • Must be able to work shifts ranging from 5:00am – 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate
  • Positive and Professional attitude

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

 

Recruiter Name: Lalit Malgotra

Title: Sr. Business/Professional Recruiter

Phone: 925-297-6323

Email: Lmalgotra@ameritconsulting.com

Company Description
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Amerit Consulting

Why Work Here?

We create value by bringing together the right people to achieve results.

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Address

Tempe, AZ
85281 USA