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Call Centre Executive / Call Quality Analyst

Amerit Consulting Helena ,MT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position: Call Quality Analyst

Location: Helena, MT 59601

Duration: 3 Months contract

Pay Rate: $13/hr

Typical Hours: Monday through Friday 8 AM to 5:00 PM

Relocation Expenses/ Assistance: NO

  • Looking for a detail-oriented individual to join our Quality Assurance Team that performs quality audits on work that is performed by internal departments such as Provider Relations, Call Center, Claims and Program Support in order to meet the contractual obligations to the State client.
  • Competencies: Detail-Oriented, Professionalism, Team and Goal Oriented, Proficient Communication, Customer/Client Focus, Organizational Skills, Problem Solving/Analysis
  • Listening to recorded calls and evaluating for accuracy based on set expectations.
  • Ensure claims information is entered accurately into MMIS system.
  • Reviewing all Enrollment Broker, Provider Relations entries for accuracy.
  • Ensures productivity meets or exceeds services and quality standards
  • Verify File Update Requests (Furs) are entered into the system correctly and responded to within contract requirements.
  • Verify the timeliness of processing claims through document control.
  • Covering for front desk admin as needed.

Job Requirement:

  • Quality Assurance experience preferred
  • Medicaid or Health Insurance experience preferred
  • Ability to work well with people under occasional stressful and demanding conditions; develop and maintain effective working relationships with a variety of individuals; identify when to ask for help and be willing to ask for help when appropriate.
  • Must be a self-starter that is unselfishly motivated and able to demonstrate the initiative to meet business/department needs.
  • Must be able to show commitment to consistently doing high quality work and occasionally going above and beyond.
  • Able to embrace coaching and feedback from peers and management.
  • Must have the ability to operate general office equipment, Microsoft Office products as well as specialized software.
  • Follow procedures expected of all staff and act in a professional manner.
  • Some overtime may be required.
Company Description
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Amerit Consulting

Why Work Here?

We create value by bringing together the right people to achieve results.

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Address

Helena, MT
USA