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Dispatch Coordinator

Amerigas Charlotte ,NC
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

Job Summary (Purpose):

The Delivery Coordinator (DC) will be responsible for optimizing the distribution of propane and the scheduling and routing of drivers in supported locations. The DC will work closely with District Operations, and Region Directors for route planning to ensure efficient routes that meet/exceed delivery metrics are created and dispatched. Subject matter expert for all routing, utilization and dashboard tools applicable to this function.

Key Characteristics:

  • Understanding of routing tools and concepts
  • Ability to multi-task while also prioritizing workload
  • Collaborates well with others and communicates concisely
  • Focused on meeting objectives while balancing driver and customer needs
  • Analytical and capable of translating data into actionable results

Duties and Responsibilities:

  • Oversee and quality check system generated delivery routes for completeness to drive efficiencies and meet key objectives
  • Same day emergency/expedited order dispatch – Coordinate ETA with Drivers and Customers
  • Work with operations management to incorporate local knowledge into efficient routes
  • Monitor the automatic reassignment of undelivered orders from previous day/week’s routes
  • Change or make additions to routes as needed due to dynamic conditions
  • Review district health check daily – identify accounts requiring factor maintenance and ensure notifications are submitted
  • Lead weekly productivity planning calls with area management teams and Region Directors. Proactively making recommendations to maximize staffing and delivery efficiencies
  • Work with Area Operations to prioritize, route or eliminate aging open orders
  • Work with Area Operations to ensure data collations post daily
  • Partner with Service Coordinator to ensure timely response for emergencies, and execution of service and delivery related tasks as necessary

Knowledge, Skills, and Abilities:

  • Knowledge of Safety and DOT protocols
  • Knowledge of Microsoft office products, such as PowerPoint, Word and, Excel
  • Strong communication skills (both written & verbal)
  • Effective problem-solving skills & acute analytical skills
  • Customer service orientation
  • Detail oriented with strong organizational & time management skills

Education and Experience Required:

  • 3 Years of experience in routing or logistics
  • Multi location routing experience preferred
  • Supervisor or management experience preferred
  • High School diploma required

Working conditions:

Normal office environment

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Amerigas

Address

Charlotte, NC
USA

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