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Bilingual Customer Service Representative (Spanish)

Americor Irvine, CA
  • Expired: over a month ago. Applications are no longer accepted.

Do you love to help people? Are you a Customer Service rockstar? Can you speak Spanish fluently? If this describes you, then we have the perfect career opportunity for you!

Americor is an innovative finance technology company, offering a unique approach to debt resolution. We are looking for self-motivated, enthusiastic, and dedicated Spanish speaking Customer Service Representatives who want to help make a difference at our rapidly growing company.

What you will do:

  • Handle customer related phone inquiries in a call center environment
  • Using your great bilingual language skills, you will primarily speak with our Spanish speaking clients, but you should also feel confident handling calls in English
  • Ensure that customer service issues are resolved promptly, professionally and thoroughly
  • Manage escalated client calls with courtesy and professionalism
  • Respond to email correspondence quickly and competently in Spanish and English as necessary
  • Utilize outstanding typing skills to enter detailed notes into our system
  • Educate our clients on the company’s products and programs
  • Look for innovative ways to enhance the customers’ experience
  • Be a multi-tasking wizard, switching between multiple screens and systems with speed and ease in order to provide quick and accurate information to the client
What we provide:
  • A fun and energetic work environment
  • Health and Dental Benefits
  • Growth Opportunities
What you will need to succeed:
  • Fluency in both Spanish and English, with the ability to confidently discuss financial information in both languages
  • A pleasant, friendly attitude, with an ability to adapt to change.
  • Previous Debt Resolution experience is a huge PLUS!
  • At least 1 year of Call Center Customer Service Experience
  • Experience taking care of difficult customers
  • Highly developed sense of integrity
  • Ability to communicate clearly and professionally both verbally and in writing in Spanish and English
  • An empathetic ear and excellent active listening skills
  • Great attention to detail and organizational skills
  • A strong work ethic, and willingness to work a flexible schedule as needed
  • Technically savvy; able to use multiple computer systems while in conversation with a client
  • Above average typing skills, able to type at least 40 wpm

Operate with INTEGRITY, deliver VALUE, strive for EXCELLENCE and do it with PASSION and you will make a difference in people's lives at Americor. Apply today!!

Americor is an equal opportunity employer

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Americor

Address

Irvine, CA
92612 USA