Skip to Main Content
← Back to Jobs

Work from Home Ridiculously Nice Call Center Rep (Collections)

Americollect Rhinelander, WI
  • Expired: over a month ago. Applications are no longer accepted.

Americollect is Growing! We are looking for ridiculously nice teammates in the Rhinelander area to partner in our mission to change the way collection agencies are viewed!

Work from the comfort of your home after completion of our 5-week training program that is being offered in Rhinelander on June 3rd! Training will be held at Nicolet College.

Please email employment@americollect.com or contact Kelsey at 920-769-1415 with any questions!

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action every day. And you’ll be rewarded for it!

We offer competitive benefits including insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect was named one of the best companies to work for in collections, nationwide every year since 2009!

Expectations

  • Make outbound calls to and take inbound calls from consumers to collect the accounts they have open in our office
  • Partner with consumer and offer options to help them organize and prioritize their credit life and money management
  • Negotiate repayment terms that work for both the consumer, client, and company
  • Obtain and enter accurate demographic or other pertinent information into the database
  • Refer accounts to other departments when necessary
  • Utilize a variety of systems and web-based tools to research and resolve consumer concerns
  • Comply with State and Federal Laws governing the collection industry
  • Set accurate individual goals to meet key performance standards to ensure continual growth
  • Review phone calls and receive positive and improvement feedback to help meet individual goals
  • Acquire knowledge on changes related to the database, processes, and dialogue

to learn more about Americollect and apply head to http://www.americollect.com/careers/openings/wfhcollector-rhinelander/

It is the policy of Americollect to give an equal opportunity to all qualified persons without regard for race, color, ethnicity, age, sex, sexual orientation, religion, national origin or any other characteristic protected under the law. To deny anyone the opportunity to contribute to our efforts for any reason other than the capability to perform a job is an injustice not only to that individual but to Americollect and the community as well. It is the intent and desire of Americollect that an equal opportunity is offered in employment, wages, promotions, benefits, and all other privileges, conditions, and terms of employment.

Americollect

Established in 1964, Americollect is headquartered in Manitowoc, Wisconsin. What was once a small regional collections agency of 12 employees has grown to be a national multi-division organization. In 2018, Americollect was ranked as a notably fast growing private company by Inc 5000. Partnering closely with healthcare systems across the United States, we operate two divisions: one serving as a hospital’s customer service and the other as a healthcare collection agency. Thanks to the dedication of now nearly 300 talented and bright employees, Americollect is proud to maintain a client retention rate of 99%. Providing a better patient experience by being Ridiculously Nice, Americollect is well-known for its inclusive and creative environment. In 2018, Collection Advisor Magazine named Americollect as one of the most innovative agencies in the industry. We sponsor 7 employee clubs (and growing) that appeal to a wide variety of interests, such as gardening, healthy living, animals, books, movies, fundraising, and volunteering. We continue to offer classroom training, tuition reimbursement, and competency-based education, allowing employees to grow with the company. Generous compensation packages feature base pay; bonus opportunities; health, dental, and vision coverage; and a 401(k) program featuring employer matching.

Address

Rhinelander, WI
USA

Website