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Work From Home Patient Customer Service Specialist

Americollect Manitowoc, WI

  • Benefits Offered Vision, Medical, Life Insurance, 401k, Dental
  • Employment Type Full-Time

Expectations

  • Make outbound phone calls and take inbound calls from patients to offer payment options and solutions to help them resolve their medical expenses while keeping our clients payment specifics and mission and vision statements in mind.
  • Note each phone call and conversation in our clients system. Additional documentation may be need based on the client.
  • Take payments using our client’s payment portals while complying with federal guidelines.
  • Comply with state and federal laws that govern our agency along with guidelines that govern our clients as well (HIPAA).
  • Take insurance information and forward to appropriate department.
  • Set goals to ensure personal growth by working with current team leader or manager.
  • Review accounts, phone calls, dialogue and receive feedback in a positive manor to help achieve your own personal goals.

Training Process for Work From Home Patient Customer Service Specialist

Training for Work From Home Patient Customer Service Specialists will be held onsite at Americollect headquarters in Manitowoc until graduation (approximately 60 days) from the training program.

Preferred Qualifications

  • High School Diploma or equivalent required
  • Insurance knowledge is preferred
  • Certified Revenue Cycle Specialist certification (CRCS) is a plus
  • Ability to type 45 words per minute
  • Basic knowledge of Microsoft Office Excel, Word, and Outlook

Additional Requirements for Work From Home Patient Customer Service Specialist

  • Must reside within 45 miles of Americollect Headquarters in Manitowoc, Wisconsin.
  • High Speed Internet is required. Proof of current internet service will be needed. Please note that you will be asked to provide the following information to ensure you have all the proper requirements to work from home.
  • Ability to understand technology and have the ability to apply knowledge to trouble shoot basic issues
  • Work From Home is not an alternate for child care/dependent care. Must have separate accommodations for child and/or dependent care.
  • Must have a secure and private room separate from main living space with the ability to lock
  • May be required to work additional hours if directed by their manager during Inclement weather.

Competencies

  • Integrity
  • Accountability
  • Positive Attitude
  • Adaptability
  • Team Oriented
  • Consumer Needs, Assessments & Solutions

Americollect

Why Work Here?

Come be apart of our growing team!

Established in 1964, Americollect is headquartered in Manitowoc, Wisconsin. What was once a small regional collections agency of 12 employees has grown to be a national multi-division organization. In 2018, Americollect was ranked as a notably fast growing private company by Inc 5000. Partnering closely with healthcare systems across the United States, we operate two divisions: one serving as a hospital’s customer service and the other as a healthcare collection agency. Thanks to the dedication of now nearly 300 talented and bright employees, Americollect is proud to maintain a client retention rate of 99%. Providing a better patient experience by being Ridiculously Nice, Americollect is well-known for its inclusive and creative environment. In 2018, Collection Advisor Magazine named Americollect as one of the most innovative agencies in the industry. We sponsor 7 employee clubs (and growing) that appeal to a wide variety of interests, such as gardening, healthy living, animals, books, movies, fundraising, and volunteering. We continue to offer classroom training, tuition reimbursement, and competency-based education, allowing employees to grow with the company. Generous compensation packages feature base pay; bonus opportunities; health, dental, and vision coverage; and a 401(k) program featuring employer matching.

Address

1851 S. Alverno Rd. Manitowoc, WI 54220
Manitowoc, WI
USA

Website

Posted over a month ago