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Customer Relations Representative (1878)
American University Washington, DC
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Customer Relations Representative (1878)

American University
Washington, DC
Expired: December 21, 2023 Applications are no longer accepted.
  • Retirement
  • Full-Time
Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail.

Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work.

Learn more about American University by clicking here.


This is a key position in the American University's Financial Aid Office. The incumbent shall be responsible for the management of in-person and electronic inquiries. The position is responsible for triaging inquires of prospective, current undergraduate and graduate students and assuring exceptional responsiveness and service as it relates to the walk-in and e-mail inquiries. The incumbent shall also assist in managing the office's scheduling, procurement and expense reporting needs.

Essential Functions

  1. In-Person Inquiry Management: Serve as first point of contact for Financial Aid Front Desk. Respond and triage in person inquiries.
  2. Email Inquiry Management: Respond and assign as appropriate unassigned e-mail inquiries. Review and assigned all inquiries within the date of receipt.
  3. Correspondence, Scheduling and Procurement: Coordinate and schedule on going staff meetings. Take and disseminate meeting minutes. Draft cover memos. Assess and order office supplies as needed.
  4. Expense Reconciliation: Compile, reconcile and report corporate card expenditures for office expenses and travel.

Position Type/Expected Hours of Work

  • Full Time, 35 hours/week.
  • Associate A.
  • Non-Exempt.
  • This is a union-eligible position.

Salary Range

  • Low 40s.

Required Education and Experience

  • Bachelor's degree or equivalent.
  • 1-3 years of relevant experience.

Preferred Education and Experience

  • Associate's degree or equivalent.
  • 1-3 years of relevant experience.
  • Working knowledge of automated systems.
  • Excellent written and verbal communication skills.


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

Union Eligibility

This position is part of a collective bargaining unit represented by SEIU Local 500. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500.

Other Details
  • Hiring offers for this position are contingent on successful completion of a background check.
  • Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  • Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page.

Contact Us

For more information or assistance with the American University careers site, email

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.


American University

Washington, DC
20016 USA



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