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CE Provider Manager
American Speech-Language-Hearing Association (ASHA... Rockville, MD

CE Provider Manager

American Speech-Language-Hearing Association (ASHA...
Rockville, MD
Expired: April 24, 2024 Applications are no longer accepted.
  • Full-Time

A. General Description:

This positionconsults with and trains ASHA Continuing Education (CE) Providers to plan, implement and evaluate continuing education offerings specific to audiology and speech-language pathology content that incorporate ASHA Continuing Education Board (CEB) standards; analyzes CE Providers' course proposals and advises about improvements and areas of noncompliance with CEB standards; develops educational materials to improve the quality of CE Providers' offerings and ensures CE Providers' compliance with ASHA CEB standards. The incumbent works with a team of CE Provider Managers and is assigned with a CE Accounts Manager on a dedicated caseload of ASHA Approved CE Providers. They have direct responsibility for establishing and maintaining goodwill relationships with CE Providers that result in quality CE offerings for ASHA members and certificate holders and the retention of CE Providers.

B. Responsibilities:

  1. Train and consult with CE Providers using CE/adult learning best practices and incorporating ASHA CEB standards.
  2. Evaluate CE Providers' course submissions to ensure compliance with ASHA CEB standards and persuade providers to make changes to adhere to ASHA CEB standards.
  3. Monitor organization's compliance with CEB standards and work with Providers to improve areas of non-compliance.
  4. Monitor Providers' organizational changes and evaluate personnel changes.
  5. Develop educational resources directed toward ASHA CE Providers and provide trainings in needed areas to improve the quality of their CE offerings and ensure compliance with CEB standards.
  6. Conduct ongoing system evaluation to continuously improve efficiencies in workflow and service to customers.
  7. Facilitate achievement of CE team goals, CEB projects, and complete projects as assigned by coach or by the Director, CE.

C. Contacts:

To accomplish responsibilities listed above, the incumbent has contact with:

Internal contacts:

  1. Report directly to the Director, CE Operations
  2. Work collaboratively with a CE Accounts Manager assigned to the caseload
  3. Work collaboratively with other CE Provider Managers
  4. Work in a team environment with all members of the CE team
  5. Interact with all National Office staff at all levels

External contacts:

  1. CE administrators of CE Providers who are typically CEOs of companies, chairs and faculty of university departments and colleges, state association officers, chairs, lead audiologists or speech-language pathologists in hospital/clinic settings and education agencies
  2. ASHA members

D. Freedom to Act:

The incumbent reports directly to the Director, CE Operations. The incumbent is expected to plan and carry out work activities in close collaboration with other CE team members. Some processes are carried out according to standards established by the CEB and generally recognized CE best practices. Broad latitude is given to determine approaches, procedures, and methodology to accomplish work responsibilities. Incumbent uses independent judgment to develop solutions and is given the authority to resolve issues and problems. Work may receive administrative review from the Associate Director or peer review from CE team staff. Specific guidance and review by the coach may be required for special or unusual circumstances.

E. Qualifications - Education, Experience, Knowledge, Skills:

Knowledge and skills typically acquired through:

  • Obtaining a bachelor's degree in Communication Disorders, Adult Education, or equivalent experience
  • 3-5 years' experience in a similar job (adult learning, continuing professional education, or related field)
  • Experience in training others who develop continuing education courses

Scope and depth of technical skills/knowledge:

Demonstrated ability to:

  • plan, implement, and evaluate professional education offerings according to generally recognized best practices in CE/Adult training
  • develop educational materials and trainings
  • develop and write specialized correspondence and technical procedures
  • use Microsoft Office products and relational databases, effectively and efficiently
  • proofread and edit

Scope and depth of nontechnical skills/knowledge:

Demonstrated ability to:

  • use relevant information and individual judgement to determine compliance with a standard
  • persuade people in positions higher than incumbents to make changes to processes
  • independently organize and prioritize workload
  • handle multiple complex tasks at various stages of their implementation under tight deadlines
  • problem-solve independently
  • communicate about complex procedures and standards
  • work cooperatively on a team as well as the ability to lead teams in work directives
  • use accepted customer service techniques when dealing with internal and external customers

F. National Office EEO Policy:

It is the policy of the American Speech-Language-Hearing Association to provide equal opportunity to all employees without regard for race, sex, national origin, religion, marital status, disability, veteran's status, age, sexual orientation or LGBT status, genetic information, citizenship, or any other factor protected by applicable federal, state, or local laws and ASHA's Bylaws. This policy applies to recruiting, hiring, transfer, promotion, compensation and benefits, upward mobility, training and development, access to facilities, termination, and other personnel actions. Under the direction of the Chief Executive Officer, with a firm commitment from coaches at all levels within the organizational structure of the National Office, affirmative action will be taken to ensure the full utilization of members of racial/ethnic minority groups, women, persons with disabilities, and Vietnam and disabled veterans within our workforce.

G. Disclaimer:

"This description is intended to provide an overview of the responsibilities and duties of the position. It is not all inclusive. The incumbent in the position will be expected to perform other duties as required. The responsibilities may change over time. This description is provided for informational purposes only and does not form the basis of a contract."

Address

American Speech-Language-Hearing Association (ASHA...

2200 Research Blvd

Rockville, MD
20850 USA

Industry

Healthcare

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