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Customer Support/Billing Representative

American Residential Warranty Boca Raton, FL
  • Posted: over a month ago
  • $14 Hourly (plus commission)
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Immediate Opening for a Customer Support Representative and Billing Reps for a high volume call center.


We are a national leading provider of home warranty products that cover the cost of repair or replacement of mechanical breakdowns in the home.
Do you enjoy talking on the phone and have a great personality and a positive attitude? Do you learn new skills and applications quickly? Are you a team player?

Requirements
• 2 years previous customer service with experience in upselling
• Strong problem solving and conflict resolution skills
• Ability to communicate professionally, strong verbal and written communication skills.
• Ability to multi-task, prioritize, and follow-up
• Strong computer skills
• Knowledge of Microsoft Office Suite
• Basic mathematical knowledge
• High school diploma or equivalent

As a CSR you will perform the following tasks:

•Answer in-bound phone calls for help, make out bound calls for payments

•Assist clients with claims issues, address changes

•Resolve billing issues for customers

•Review home warranty coverage with new/current clients and offer additional coverages

•Mail invoices, term booklets

•Update CRM database

•Other tasks as needed

Position is full time - Monday through Friday
Benefits (Medical/Dental/Vision/PTO)
Starting pay is $14/hour

Please email resume for consideration. No phone calls please.

American Residential Warranty

American Residential Warranty (ARW), founded in 2008, is nationally recognized as a leading innovator in the Home Protection Services industry, and our focus of outstanding service and customer satisfaction is a core part of our success. With years of Home Warranty experience, top tier partners and plan administration by the affiliates of an A- rated insurance company (By AM Best), we are able provide top quality service to homeowners throughout all the United States. You can feel secure when you purchase a home warranty plan through ARW. We will be there when you need us! We need you to help us with our continued growth. We are proud to partner with ADP TotalSource for payroll services which gives our employees access to top benefits and perks normally found only in large companies. http://www.sun-sentinel.com/business/careers/fl-american-residential-boca-raton-20150220-story.html

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