CORONA CALL CENTER
WEB LEAD COORDINATOR
- To increase sales and revenue by making calls on behalf of the organization to current, lapsed, and prospect customers through an auto dialer.
- Make up to 120+ calls per day on campaign offers
- Maintain records of customer interactions, recording details including the actions taken
- Provide information about services and products, accurately enter orders and obtain details of service requests
- Answer incoming calls as needed
- Make follow up calls/call backs to customers
- Update existing customer information into system
- Maintain Key Performance Indicators (KPI’s) as required on a daily basis
- Follow TCPA guidelines
- Must be able to type 35 wpm
- Minimum of 2 years of previous experience handling inbound and outbound calls, telemarketing, inside sales and/or telesales
- Must display an assertive and positive behavior and have the ability to multi-task. (This is not an option but a requirement).
- Must have excellent verbal and written communication skills, which includes the use of proper telephone etiquette
- Must be computer literate with knowledge of Word, Excel, Outlook
- Must be able to sit for long periods of time
- Must be flexible with work schedule: Willing to work evenings, weekends, and holidays
- Prior knowledge working with Five9 Cloud Contact Center is a plus
We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008).
ARS/Rescue Rooter - Making it work! Making it right!
We are an equal opportunity employer
AA EOE M/F D/V