ARS-Rescue Rooter has an opening for a Project Service Line Manager for our Portland, Oregon location. We offer a competitive compensation package and a full range of benefits including medical, dental, vision, 401(k), life and long-term disability insurance.
The Project Service Line Manager is responsible for scheduling and supervision of technicians’ to effectively provide commercial and/or residential plumbing service, repair and installation for customers. In addition this position will oversee logistics, provide technical support, planning and management of service center operations including dispatch, technical support, customer service and quality assurance.
•Supervises and delegates service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations.
•Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills.
•Provide technical support to the field via radio, telephone, and/or at job sites.
•Review and audit technician paperwork daily; ensure that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment.
•Oversee the dispatch function for our Plumbing service techs to ensure the appropriate technician is selected based on customer needs.
•Provide technical support for the Plumbing technicians.
•Resolves customer issues and complaints to ensure customer satisfaction.
•Assists the General Manager in with data collection and report preparation.
•Conducts site surveys.
•Reviews payroll records to ensure that technicians are paid properly.
•Consistent track record of meeting or exceeding annual sales objectives.
•Excellent negotiation, communication and presentation skills.
•Ability to understand the effects of economic, financial and market conditions on the business.
•Able to operate in a dynamic, fast-paced environment and adapt to a changing environment.
•Ability to think both strategically and execute against day-to-day objectives.
•Bachelor’s degree or equivalent combination of education and plumbing industry experience.
•Minimum of 7 years of technical plumbing experience and successfully leading a fast-paced operations organization.
All candidates are required to undergo pre-employment drug screen and employment background checks.
ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.