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Publications Fulfillment Specialist

American Nurses Association ANA
Silver Spring, MD
  • Posted: over a month ago
  • $54,000 to $62,000 Yearly
  • Full-Time
Job Description

Career Title: Publications Fulfillment Specialist

Department: Education and Resources

Salary Hiring Range: $54,000-62,000 annually (paid bi-weekly)

Union Dues: 1.44% of your bi-weekly pay

Career Summary:

As Publications Fulfillment Specialist you will cover a wide variety of duties related to customer service and publication fulfillment including; Assisting with inventory management, assisting with Tier 2 & 3 customer service (responding to claims and inquiries), tracking fulfillment expenses, submitting invoices, request for refunds, and royalty payment, as well as working with distributors and other institutional and B2B customers, assisting with royalty reports, research, and other business operations of the ANA Enterprise publishing programs.

In addition, you will maintain historical records and generate reports on trends in postage, shipping and handling, fulfillment, accounting, miscellaneous fulfillment-related expenses, and other reporting needs.


  • Baccalaureate degree (or equivalent experience) in business administration or related field is required
  • 2+ years of experience preferred in publications fulfillment, inventory management, and/or customer service is required, including managing a business-to-business relationship with an external fulfillment house and other vendors, and ecommerce systems


  • Proofreading training or experience preferred
  • Knowledge of accounting and financial procedures and proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and database experience
  • Excellent organizational and multi-tasking skills including the ability to prioritize, coordinate, work under pressure and the ability to collaborate exceptionally well with a variety of staff members, association members, customers, members of the profession and more
  • Excellent verbal and written communication skills with proven ability to assume responsibility and complete work with minimal supervision
  • A positive and can-do attitude, and high level of professionalism when associating with all levels of the ANA Enterprise, external organizations (associations, distributors, bookstores, libraries, etc.), customers and all other parties you encounter on behalf of the ANA Enterprise

    Preferred Skills & Experience
  • Assist with B2B and B2C relationships with customers, the external fulfillment vendor, and resellers
  • Assist with inventory management, including monitoring inventory levels to ensure appropriate supply, list books as out-of-print, and destroy orders
  • Work with the Senior Fulfillment Specialist on annual inventory count at fulfillment house and coordinate results with the management and finance teams
  • Assist with re-seller accounts and e-book distribution channels
  • Maintain ongoing daily communications by phone and e-mail with the fulfillment houses to resolve claims and inquiries
  • Coordinate the review copy requests and fulfillment
  • Create return labels for customers needing to return an order and processes returns in conjunction with Finance dept.
  • Assist the Senior Fulfillment Specialist on daily Tier 2 & 3 fulfillment requests and issues for C/SNAs, ANA Enterprise staff, and nonmembers, and assists with orders for ANA Enterprise bookstores
  • Assist with inputting all expenses to the correct ANA Enterprise cost centers
  • Assist in compiling and creating biannual author royalty reports and submits check requests to Finance
  • Assist with collecting sales/expenses/AR data to help create financial, forecasted, and other reports to support the marketing and business operations strategies
  • Review product offerings on the ANA website to ensure their accuracy and to enhance customer service
  • Assist with proofreading of manuscripts and indexes for accuracy

Work Schedule:

Hybrid: Employees are considered Hybrid if they are regularly scheduled to work in at least 20% of their work week or work month in an ANA Enterprise Office.

Hybrid employees are expected to travel to the office when requested and/or when necessary to achieve results or meet business needs.


Our main office is located at: 8515 Georgia Ave., Suite 400, Silver Spring, MD 20910

  • The ANA Enterprise will hire primarily from the District of Columbia (DC), Maryland (MD), and Virginia (VA).
  • Candidates may apply from other U.S. states and territories; however, prior to being granted an interview by a HR and/or a hiring official, the ANAE Risk and Compliance office must approve that the U.S. state or territory is registered or able to be registered to conduct business with the ANAE.

The following locations are not approved for remote work:

  • California
  • Ohio
  • U.S. Territories
  • Minnesota
  • Washington
  • North Dakota
  • Wyoming
  • International locations

Learn more about the American Nurses Association Enterprise:

The American Nurses Association Enterprise:

Founded in 1896, The ANA Enterprise is the family of non-profit companies that comprise the American Nurses Association: the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation. The ANA Enterprise leverages the combined strength of each to drive excellence in practice and ensure nurses’ voices and vision are recognized by policy leaders, industry influencers, and employers.

Equal Opportunity Employer:

The ANA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

American Nurses Association ANA


Silver Spring, MD
20910 USA


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