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Enterprise IT Services Manager

American Nurses Association ANA
Silver Spring, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Career Title: Enterprise IT Services Manager

Department: Information Technology

Salary Hiring Range: $105,000-125,000 annually (paid bi-weekly)


Career Summary:

Manages the Associations’ day-to-day Information Technology Enterprise based service operations including:

  • IT Support Services
    1. Manages IT Service Desk to ensure compliance with defined SLA’s while maintaining high customer satisfaction
    2. Proactively identifies and resolves reccuring issues reported by employees
    3. Identifies and implements employee self-service capabilities to improve employee satisfaction and IT support effort
  • Manage Employee Productivity Applications
    1. Deploy, support, and promote best practices using employee productivity tools including:
      • Microsoft Office 365
      • Microsoft Teams
      • Microsoft Intune
      • ITSM Ticketing System
      • Antivirus and EDR services management
      • Operating System and Application patch management services
    2. Manage licenses for tools including assignment, budgeting, and procurement
    3. Manage relationships with key vendors, negotiate favorable contracts, stay current on IT approved roadmap, and recommend innovations that can be applied to drive business value
  • Management Employee IT Experience
    1. Manage processes to deploy, track, and support employee workstations and associated peripherals
    2. Provide messaging around training of applications to enhance staff productivity utilizing ANA IT services.
    3. Manage cutting edge audio/video conferencing systems
    4. Manage cloud-based SaaS solutions and employee interaction
  • Productivity and Scalability
    1. Optimize support processes based on industry best practices
      1. Identify opportunities to automate manual processes
      2. Partner with vendors to leverage capabilities to reduce IT effort and improve employee experience
      3. Business Partnership
        1. Collaborate with ANA business leaders to understand their problems and recommend how IT can help solve these issues through technology
      4. Staff Management
        1. Manage a team of IT support specialist and administrators
        2. Promote a culture of growth and development
        3. Work with direct reports to develop their skills and competencies in line with the organization needs and employee career interests


  • Bachelor’s Degree in Information Technology or related field or equivalent mix of education and experience.


    • 6 years of experience in IT, with at least 2 years managing an enterprise level IT function and team
    • 5+ years direct responsibility managing Microsoft Office 365 suite of services with firm understanding of Intune, role-based access control, and end point security
    • 5+ years working in IT support with understanding of Microsoft Windows 10 & 11 operating systems, workstation management, (imaging, patching, antivirus/edr, remote management), Microsoft Intune, cellular and tablet devices, and associated supporting services
    • Microsoft Teams and SharePoint administration
    • Experience leading 2-3 projects that resulted in measurable efficiency improvements and/or material cost savings
    • Ability to work in a fast-paced environment and capable of juggling multiple priorities and projects

Preferred Skills & Experience

      • ITIL certification
      • Microsoft 365 and Azure based certifications and exams
      • Experience in IT engineering areas such as IT Service Delivery, Cloud and Hosting Services, Wide Area Data Networking, Local Area Networking, Wireless Networking, Virtual Computing, Storage Area Networking, Security and Information Risk and Business Resilience
      • Knowledge and experience with IT service delivery and end user customer support services, Cloud services delivery and virtual computing services
      • Knowledge and experience with vendor enterprise products from Cisco, Microsoft, Lenovo, AT&T, and Apple
      • Strong organizational, planning and prioritization skills
      • Strong analytical and problem-solving skills
      • Excellent verbal, written, communication, and interpersonal skills

Work Schedule:

Hybrid: Employees are considered Hybrid if they are regularly scheduled to work in at least 20% of their work week or work month in an ANA Enterprise Office.

Hybrid employees are expected to travel to the office when requested and/or when necessary to achieve results or meet business needs.


Our main office is located at: 8515 Georgia Ave., Suite 400, Silver Spring, MD 20910

  • The ANA Enterprise hires primarily from the District of Columbia (DC), Maryland (MD), and Virginia (VA).
  • Candidates may apply from other U.S. states and territories; however, prior to being granted an interview by a HR and/or a hiring official, the ANAE Risk and Compliance office must approve that the U.S. state or territory is registered or able to be registered to conduct business with the ANAE.

The following locations are not approved for remote work:

  • California
  • Ohio
  • U.S. Territories
  • Minnesota
  • Washington
  • North Dakota
  • Wyoming
  • International locations

Learn more about the American Nurses Association Enterprise:

The American Nurses Association Enterprise:

Founded in 1896, The ANA Enterprise is the family of non-profit companies that comprise the American Nurses Association: the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation. The ANA Enterprise leverages the combined strength of each to drive excellence in practice and ensure nurses’ voices and vision are recognized by policy leaders, industry influencers, and employers.

Equal Opportunity Employer:

The ANA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

American Nurses Association ANA


Silver Spring, MD
20910 USA



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