Customer Service Specialist
- $16 to $20 Hourly
- Medical , Dental , Retirement
We're a new and growing company, looking for leaders to join our team who want to grow their careers. This is a great time to join American Legal Records because we just expanded, and we need great teammates to help us hit our goals. Our Customer Service Representatives are responsible for obtaining records that our clients have requested. They are making phone calls, obtaining proper documents, advising status to our clients, etc. This is a fast-paced position; multitasking is a must. Must also have experience with Excel and Word.
The following tasks are performed:
- Manage large amounts of incoming/outgoing calls.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Resolve customer complaints via phone, email, mail
- Employee engagement activities EX: sporting events, food trucks with games, company provides lunch 1x a month
- Potential to work remotely after proper training
- Potential monthly bonuses based on exceeding KPIs/goals
- Room for growth
Employee engagement activities, potential to work remotely after proper training, potential monthly bonuses, room for growth.
American Legal RecordsBroomall, PA
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