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Help Desk Support Technician

American Health Connection Beverly Hills, CA
  • Posted: over a month ago
  • $17 to $19 Hourly
  • Full-Time
  • Benefits: Medical, 401k

We are currently searching for Technical Support Technician to join our team at our Beverly Hills headquarters.

The Support Technician will play a key role in providing Tier 1 & 2 support for enterprise technology infrastructure, including workstations, basic network and telephony systems, remote users, etc. This individual will effectively interface with staff and/or third parties to understand and diagnose issues; and follow best practices to isolate and effectively resolve them. This individual will work with a team of technicians to solve problems creatively and timely, with the ability to escalate issues to senior technical staff as needed.

This job will have the following responsibilities:

  • Provide technical support for all levels of staff and end-users.
  • Interact with users via phone, e-mail, and IM/chat in the effort to resolve issues in the most efficient manner.
  • Work within a centralized ticketing system to respond to users and document pathways to resolution.
  • Provide support for VOIP telephone systems, including handsets and conference room phones.
  • Provide support for PC users, including office and remote employees.
  • Monitor and prioritize incidents and tickets. Escalate and/or work in tandem with appropriate people from within and outside the organization on unresolved issues.
  • Utilize/mobilize all third-party/partner technical resources to solve problems where necessary.
  • Maintain call records, notes and logs; and record resolution details.
  • Install and configure workstation, telephony, video, and mobile hardware/software as required.
  • Maintain hardware and software inventory.
  • Communicate and provide guidance and knowledge transfer to other resources within the organization on issues/problems and resolution.

POSITION REQUIREMENTS

Qualifications & Requirements:

  • Excellent communication, documentation, and customer service skills.
  • Ability to work effectively both individually and as part of a team.
  • 1+ years of experience providing IT support, including Windows Server maintenance.
  • Advanced competency in Microsoft applications including Word, Excel, and Outlook.
  • Basic understanding of network infrastructure, including routers, switches, and firewalls.
  • Basic understanding of Windows Servers, including Active Directory.
  • Knowledge of Linux will be considered a plus.

American Health Connection

Why Work Here?

Work in a fast-paced, growing virtual medical call center with great benefits and opportunities.

American Health Connection is a national healthcare call center managing patient access for major hospitals and clinics across the United States. We are a family oriented establishment that promotes sustainability by offering a flexible work environment, a competitive salary, and a generous benefits package.

Address

8484 Wilshire Blvd Beverly Hills CA 90211
Beverly Hills, CA
USA

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