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Administrative Assistant - Remote

American Financial Management, Inc. Chicago ,IL
  • Posted: 28 days ago
  • $30,000 to $45,000 Yearly
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life_insurance
Job Description

American Financial Management is a family-owned commercial (b2b) collection agency. We are seeking a full-time Administrative Assistant to be heavily involved in our client services department.  The ideal candidate will be client-focused, a team player, a strong desire to grow his or her career and advance at our company, an excellent communicator (both written and verbal), outgoing, well-versed with Microsoft Excel, and has some knowledgeable about the collection industry and/or the legal or finance fields.

 

Essential Duties and Responsibilities:

  • “Gatekeeper”​ for AFM (i.e. answers calls and ensures initial positive experience for the client, debtor, vendor, co-worker, etc. on the other end of the line)
  • Timely answers all inbound communications from clients, sales reps, and collectors, amongst others
  • Supports our sales departments with various tasks, including salesforce organization, assisting with email campaigns and reactivating past-clients, compiling reports such as prospect lists, enhancing our social media, blog and online presence, amongst other tasks
  • Supports our collection departments with various tasks, including entering new placements into our software, updating claims already entered into our software, obtaining and/or sending documents and letters on files, compiling reports such as recovery report, inventory reports, and/or vendor reports, posting payments, amongst other tasks
  • Fills-in any necessary gaps, as appropriate, relating to clients or AFM’s client service department in general

 

Requirements:

  • Knowledgeable about the collection industry and/or the legal or finance fields
  • Familiar with invoices & contracts
  • Well-versed with Microsoft Excel and/or Salesforce
  • Work in a fast-paced environment
  • Client-focused
  • Strong written and verbal communication skills
  • Excellent typing skills
  • Active listener
  • Outgoing
  • Problem-solver
  • Pays meticulous attention to details
  • Punctual and reliable
  • Motivated
  • Drive to succeed
  • Organized
  • Ability to prioritize and multitask, and handle a large volume of work
Company Description
AFM is a third-generation family business, founded in 1964. What makes AFM different is our attorney intervention program and our client service that is customized to add enormous value to our customers. At AFM, we strive to provide a customer thrill experience. Our employees are dedicated professionals who are industry experts in their field who enjoy exceeding our clients' expectations. AFM's Core Values (HEART) are Honesty & Integrity, Empower, AFM Client Focus, Respect and Teamwork. Our entire company created the traits that define our core values. This is AFM's Heartbeat. Every decision we make, regardless of whether it is with a co-worker, a client, or when employees are by themselves when nobody is watching, is based on our core values and the traits that define each value.

Although we are currently working remote, our physical office is located in a beautiful building steps from the Blue Line's Cumberland station near O'Hare airport. Our building has a gym, which is accessible 24/7, as well as a restaurant, convenience store, and daily catering from Fooda.

We provide top-notch training, ongoing support and 1-on-1 coaching. We also provide a competitive compensation structure with bonus potential, and a comprehensive benefits package that includes medical insurance, paid time off, short-term disability, life insurance and AD&D insurance, along with profit sharing and 401k.

American Financial Management, Inc.

Why Work Here?

We are a family business that treats each other like family. Our Core Values are Honesty, Empower, AFM Client Focus, Respect & Teamwork.

AFM is a third-generation family business, founded in 1964. What makes AFM different is our attorney intervention program and our client service that is customized to add enormous value to our customers. At AFM, we strive to provide a customer thrill experience. Our employees are dedicated professionals who are industry experts in their field who enjoy exceeding our clients' expectations. AFM's Core Values (HEART) are Honesty & Integrity, Empower, AFM Client Focus, Respect and Teamwork. Our entire company created the traits that define our core values. This is AFM's Heartbeat. Every decision we make, regardless of whether it is with a co-worker, a client, or when employees are by themselves when nobody is watching, is based on our core values and the traits that define each value. Although we are currently working remote, our physical office is located in a beautiful building steps from the Blue Line's Cumberland station near O'Hare airport. Our building has a gym, which is accessible 24/7, as well as a restaurant, convenience store, and daily catering from Fooda. We provide top-notch training, ongoing support and 1-on-1 coaching. We also provide a competitive compensation structure with bonus potential, and a comprehensive benefits package that includes medical insurance, paid time off, short-term disability, life insurance and AD&D insurance, along with profit sharing and 401k.

Address

8755 West Higgins Road
Chicago, IL
USA

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