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Customer Service Representative

American Family Mutual Insurance Company Si Madison, WI

  • Expired: September 15, 2020. Applications are no longer accepted.

What we do at American Family Insurance makes a difference in people's lives. And the way we're doing it is changing the way people think about insurance. Help us make a difference.

Job ID:

R18357 Customer Service Representative (Open)Job Summary:

Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today!

Job Description:

Join the Jennifer Haack American Family Insurance Agency team in Madison, WI!

As a customer service representative, you will be responsible for answering questions and discussing product offerings with customers to help meet their unique needs. You'll coordinate prospecting through direct mail and personal insurance reviews, entering leads, pulling motor vehicle and claims reports, entering new applications and submitting changes on existing policies.

Position Requirements:

  • High school diploma or equivalent
  • Two years of customer service experience preferred
  • Property and Casualty insurance licensing is preferred before starting and is required after beginning employment
  • CSR II - Must have a P&C and Life Licenses to qualify - (Health is not required)

Compensation & Benefits:

  • Competitive hourly pay rate
  • 401K
  • Dental & Vision Benefits
  • Paid training
  • Paid Time Off
  • Paid Holidays

We believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

The customer service representative is a staff member of the agency and not an employee of American Family Insurance.


Additional Job Information:

Two positions available - CSR I & CSR II

Monday - Friday, 8:30am - 5:00pm

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American Family Mutual Insurance Company Si


Madison, WI



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