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Customer Service Representative

American Family Insurance Rochester, MN
  • Posted: 5 days ago
  • Full-Time

American Family Insurance is searching for a motivated and dynamic customer service representative to join the team working for one of our agency owners!

As a customer service representative, you will provide excellent customer service for potential and existing customers. You will be responsible for answering insurance-related questions and discussing product offerings with customers to help meet their unique needs. You'll coordinate prospecting through direct mail and personal insurance reviews, entering leads, pulling motor vehicle and claims reports, entering new applications, and submitting changes on existing policies.

Customer service representative candidates must have the ability to provide superb customer service, multitask, troubleshoot, and work both independently and as part of a team. The customer service representative will work in a busy, yet exciting and fun environment.

Position Requirements:

High school diploma or equivalent

Prior customer service experience in a professional business setting

Effective communication skills via phone, email, or in-person

Experience with PC software applications Microsoft Office Suite, Internet Explorer, etc.

Solid knowledge and understanding of basic mathematical skills

Property and Casualty insurance licensing is preferred prior to starting and is required after beginning employment

Life and Health insurance licensing is preferred

A valid driver's license

You will work as part of a team in an office setting. The position will work first shift, Monday through Friday. Work on evenings and weekends may occasionally be needed.

The customer service representative will receive a competitive compensation package.

The customer service representative is a staff member working for the agency owner and is not an employee of American Family Insurance.

To apply, please email your resume to: cwalmer@amfam.com

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American Family Insurance

Why Work Here?

We’re not like just any insurance company. At American Family, we’re dedicated to inspiring, protecting and restoring your dreams.

At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That's why, for over 90 years, we have made it our mission to protect those dreams. It's all part of who we are and who well always be innovative, caring, agile, trustworthy, transparent and passionate. We are a strong, forward-looking company and a proven leader in our industry. And if you are looking to make a difference, we are looking for you.

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