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Customer Service Representative

American Family Insurance Elk River, MN
  • Posted: over a month ago
  • Full-Time

American Family Insurance agency owners are seeking talented, caring individuals to join their agency team. As a customer service representative, you'll play an important role in the operation of the agency. You'll provide service to existing clients by answering insurance-related questions and discussing product offerings with prospective customers to help meet their unique needs. You'll coordinate prospecting through direct mail and personal insurance reviews, perform basic data entry, including entering leads, pulling motor vehicle and claims reports, entering new applications, and submitting changes on existing policies all with the ultimate goal of attracting and retaining customers and increasing business in the agency.

Role Requirements:

  • Customer service experience
  • Effective communication skills
  • Experience with PC software applications Microsoft Office Suite, Internet Explorer, etc.
  • Solid knowledge and understanding of basic mathematical skills
  • Required by state statutes to have proper insurance licensing to sell, solicit or negotiate insurance products. This position must have at least one qualifying line of authority: Property; Casualty; or Life.
  • A valid driver's license

You'll work as part of a team in an office setting. Work on evenings and weekends might occasionally be needed. This position comes with a base pay, plus bonus/commission potential.

The customer service representative is a staff member of the agency and not an employee of American Family Insurance.

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American Family Insurance

Why Work Here?

We’re not like just any insurance company. At American Family, we’re dedicated to inspiring, protecting and restoring your dreams.

At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That's why, for over 90 years, we have made it our mission to protect those dreams. It's all part of who we are and who well always be innovative, caring, agile, trustworthy, transparent and passionate. We are a strong, forward-looking company and a proven leader in our industry. And if you are looking to make a difference, we are looking for you.

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