American Express Global Business Travel (Amex GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 17,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.
We're moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients' success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world's largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.
+ Ensure all Service Now tickets are resolved in a timely manner and all interested parties are kept informed.
+ Assist with testing of new and changed telephone call flows.
+ Organise meetings with requesters to better understand their requirements.
+ Host daily Team meetings to discuss and assign daily work to team.
+ Assist with creating monthly telecom release schedules.
+ Ensure telecom call flow documentation is kept up to date and distributed monthly.
+ As a Project analyst in the Call Center Release Management Voice Team, you will be responsible for managing requests for new telephony call flows, changes to existing telephony call flows and disconnection requests.
+ Highly Organised able to work independently whilst driving results through effective Project Management discipline.
+ Attention to detail and the ability to maintain a high level of accuracy whilst working under pressure.
+ Experience in working in an Agile Release management environment preferable
+ Proficient in using MS Excel and Share point.
+ Driving process enhancements, increasing efficiencies.
+ Experience in managing Service Now tickets and queues preferable.
+ Excellent interpersonal and customer service skills, able to communicate and articulate clearly with end users in person and online.
+ Self-motivated, inquisitive and the ability to function with minimal instruction.
+ A team player able to collaborate, share knowledge and learn new skills.
+ An understanding of Call flows is a nice to have.
+ Strong Communication Skills
United States>Michigan>Virtual Location
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement at https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/
American Express Global Business Travel (GBT) is the world's leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.