The main focus of the Data Entry / Admin Assistant is to support the Project Managers (PMs). The Data Entry / Admin Assistant works under the direct supervision of the Laboratory Director and works closely with the Project Managers and Laboratory Supervisors to ensure that customer requests and project deadlines are met. This role is also responsible for the organization and assembly of all documents and records related to client job files and works with PMs and lab supervisors to provide data delivery to clients. This position can be considered the training position for project management and advancement is possible.
JOB FUNCTIONS (DUTIES) AND RESPONSIBILITIES:
Filing / Mailing
Provides assistance and support to the PM's in administering projects.
Works with project management and laboratory technical staff to ensure data is reported accurately on time. Communicates any problems or project delays to PM.
Helps set up project (job) files, analytical programs, assemble contract packages and oversee data delivery. Maintains project records for data reporting.
Responsible for the organization and assembly of all documents related to client job files according to established Standard Operating Procedures.
Ensures that all documents concerning a client/sample file are accounted for upon project completion.
Assists project management staff with answering client telephone calls and responding to email.
Works with the project management staff and Quality Manager to coordinate the Document Control Program.
Will develop an understanding of company services, including policies, analytical tests, pricing, and environmental regulatory framework.
Will learn from PMs and technical staff how to answer testing and analysis questions from clients.
Responsible for meeting all ISO 17025 and/or NELAC 2016 standard job function requirements as listed in the laboratory Quality Manual Section 5.2 - Management Roles and Responsibilities.
Updates job knowledge by participating in educational opportunities; reading technical publications; maintaining personal networks; participating in professional organizations
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Must possess the ability to develop positive working relationships with clients, project management, and laboratory technical staff.
Must possess excellent written and verbal communication skills. Urgency and prioritization skills.
Must have the ability to follow company (SOPs).
Must possess the ability to read, interpret and evaluate data sets including QA/QC data.
Must possess working knowledge of computer applications, including Word, Excel, and be able to learn to operate Laboratory Information Management System, sample tracking systems, and manual data entry.
Ability to function effectively in fast-paced environment with multiple demands/deadlines.
Position requires the ability to coordinate several activities simultaneously and some overtime.
Excellent punctuality and attendance is required. Complete documentation and attention to detail.
Must be well organized and possess the ability to work under minimal supervision.
The ability to work unscheduled overtime.
OTHER DUTIES AND RESPONSIBILITIES:
Perform other duties as may be assigned by the Laboratory Director or Supervisor.