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Service Desk Technician l

AmeriBen
Meridian, ID
  • Posted: November 28, 2022
  • $17 Hourly
  • Full-Time
Job Description
AmeriBen is a proud member of the Elevance Health family of companies. We are a third-party administrator (TPA) of medical benefits, also providing medical management, human resource consulting and retirement benefits administration services.

$16.63 per hour. We are hiring 5 people to work from our Meridian, Idaho office starting 11/28/2022!!

The Service Desk Technician I identifies, researches, and resolves technical problems by responding to telephone calls, emails, ticket system, and personnel requests for technical support. This position documents, tracks, and monitors the reported problems to ensure a timely resolution, and requires a keen eye for attention to detail and the ability to be resourceful in the changing landscape of Information Technology. The successful candidate will be results driven, and committed to building and maintaining client relationships.

Key Functions
  • Provide inhouse and remote support for computers, printers, mobile devices, and peripherals
  • Build customer rapport by probing, listening, and offering solutions that resolve customer issue
  • Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued
  • Demonstrate the ability to remain resilient during highly sensitive and urgent situations
  • Read and understand technical documents and requirements
  • Troubleshoot various software configurations/features including operating systems, applications, databases and networking on all platforms that the organization supports
  • Uses critical thinking skills to troubleshoot various computer, system and network issues. Respond to questions from callers and walk-ins; remotely assist end-users with technology problems in offices or workstation locations; assist in person with problems as needed
  • Make sure access requests have proper approval prior to granting permissions


Experience and Skills
  • High school degree, or equivalent.
  • Strong verbal and written communication skills.
  • Ability to handle conflict and work in stressful situations.

Preferred Qualifications
  • Experience with Remote Desktop. Experience with Hardware/Software
  • Knowledge in VMWare: ESXi, VCenter, VSphere, View
  • Knowledge of File Share best practices (DFS, Permissions, folder ownership)
  • Understanding of security best practices across all areas of an enterprise infrastructure
  • Knowledge and experience with personal computer hardware including processors, motherboards, memory, hard disks, optical drives and peripherals such as scanners, cameras, printers, external hard drives, etc.

AmeriBen will adopt Elevance Health's HR policies effective January 1, 2023. AmeriBen associates hired prior to December 19, 2022, will have at least 60 days to meet the vaccine or accommodation requirements under Elevance Health's vaccine policy once it becomes effective January 1, 2023. Elevance Health will also follow all relevant federal, state, and local laws.

AmeriBen associates hired December 19, 2022, and beyond require immediate compliance to the Elevance Health vaccination policy. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state, and local laws.

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local laws.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com

AmeriBen

Address

Meridian, ID
83680 USA

Industry

Technology

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