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Knowledge Management Specialist
Amdex Rockville, MD

Knowledge Management Specialist

Amdex
Rockville, MD
Expired: March 06, 2024 Applications are no longer accepted.
  • Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Other
JOB NUMBER: 1524 | LOCATION: Washington, DC / Remote CLEARANCE/ACCESS LEVEL: Public Trust

AMDEX.ai The Art of Data Science

We are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data sciences and cloud solutions, application development and maintenance, program management, and health IT operations leveraging experience and trusted talent to solve the federal government’s most pressing business and technical challenges. Without you, it’s just data.

AMDEX Corporation is seeking a Knowledge Management Specialist to join its team supporting a contract with the Federal government.

Job Description:

Support the customer in promoting financial stability by:
  • collecting data;
  • providing such data to customer and member agencies;
  • standardizing the types and formats of data reported and collected;
  • performing applied research and essential long-term research;
  • developing tools for risk measurement and monitoring;
  • performing other related services;
  • making the results of the activities available to financial regulatory agencies;
  • and assisting such member agencies in determining the types of formats of data authorized to be collected by such member agencies.
Tasks and Responsibilities:

Assist in the design, development, and implementation of Knowledge Management (KM) strategies.

Apply expertise in KM tools and deploy information management and content management strategies and experience.

Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs.

Analyze business processes, interview stakeholders, and evaluate strategic and IT plans to develop KM programs.

Develop KM governance structures and processes for implementing KM programs and systems and provide consulting thought leadership on current best practices in KM, portal design, and intellectual capital and content management.

The successful candidate will have a successful track record of performance in their field of expertise while being a self-starter. This position will provide technical support and advisory services for transformational mission projects that require a mindset shift toward customer experience and service. This includes, but is not limited to:
  • Researching and compiling information and developing materials to be used for enterprise and project planning and decision making.
  • Familiarity with business requirement development and prioritization, customer experience, human-centered design and industry standard change management methodologies.
  • Familiarity with SharePoint Online and Agile project management.
  • Assist with developing and implementing new models of engagement and service delivery, with an eye to the enterprise knowledge and change management structures needed for exceptional customer experiences.
  • Make design, functionality, and process improvement recommendations for consideration by management.
  • Assist with preparing project-related artifacts, documenting requirements, developing knowledge and change management models in response to prioritized requirements, and supporting the implementation of approved models.
  • Provide advice and recommendations in all areas of the business intelligence and analytics which may include, but are not limited to, the following:
    1. Participate in stakeholder discovery sessions to gather, define, validate, and prioritize requirements for organizational performance dashboards and related decision-making tools.
    2. Research available, current knowledge architecture to develop a recommended knowledge management and content management strategy with a focus on improving information quality, access, availability, and reliability.
    3. Design, test, and modify guidance, documentation, and other administrative tools based on user requirements. Includes demonstrating prototypes and leading end user testing to obtain feedback to ensure the design is responsive to needs. May include creating custom knowledge libraries or change management tools not available out of the box – particularly in SharePoint Online.
    4. Assist in fixing issues as they arise, by analyzing the problem, providing written recommendations for resolution that include the impact of the proposed action(s), and taking agreed upon corrective actions.
    5. Provide ongoing support for document development, review, and preservation.
    6. Identify opportunities to improve user experience and increase automation. Share recommendations and execute agreed upon actions.
    7. Create technical and functional documentation, including training materials, workflow maps, and administrator and end user job aids.
    8. May support the integration of and coordinating access to large volumes of content on the backend infrastructure.
Required Skills and Relevant Experience:
  • 3-5 years of relevant experience supporting enterprise knowledge management and change management efforts
  • Experience in consulting with cross-functional teams
  • Experience with creating knowledge and change frameworks needed to implement and support service delivery
  • In-depth understanding of HCD design and how to use it in support of knowledge projects
  • Experience constructing training materials, change management communications, and governance documentation for content, change, and knowledge at an enterprise-level
  • In-depth understanding of HCD and how to use it in support of documentation requests
  • Preference given for experience engaging in Agile projects
Education and Certifications:
  • Knowledge Management and Change Management certifications desired
  • Certification in UI, UX, CX and HCD desired
*As required by the nature of our work with this Federal client, this position requires U.S. citizenship.

AMDEX has other positions for which we are happy to consider all candidates with the legal right to work in the United States.

AMDEX Corporation offers a competitive salary package and attractive benefits package.
  • Medical | Dental | Vision (Base plan employee premiums 100% company paid)
  • Employer Paid Life and Disability Insurance, STD and LTD
  • Employee Assistance Plan and Employee Discounts
  • 11 Federal Holidays | PTO accrual with carryover
  • 401(k) Plan with company match | Flexible Spending Accounts: Medical, Dependent, Transit
  • Tuition Reimbursement&Training Assistance

Visit our Careers website at www.amdexcorp.com/amdex-ai-jobs/ .

EOE M/F/D/V

Address

Amdex

Rockville, MD
20849 USA

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