Customer Service Representative - South Location

Customer Service Representative - American State Bank - Sioux Center Southside location

About American State Bank

For 50 years we have been committed to providing our customers with high-quality products and exceptional customer service. Our growth and success has been driven by employees who have a passion to serve our customers and our communities. We are family-owned and family-oriented, and it shows in our professional, yet fun culture.

The Opportunity

Customer Service Representatives should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “front line” of our bank and will play a fundamental role in achieving our customer satisfaction. You must be able to process a large volume of transactions daily, communicate with different types of clients and sell the bank’s products and services.

We are looking for someone who we can count on to…

• Receives checks or cash for deposit, verifies amount, ensures endorsement complete; cashes checks and pays out money after verification of signatures and customer balances; records transactions.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
• Explains, promotes, or sells products or services such as, online/mobile banking, remote deposit, bill pay etc.
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository.

We are looking for someone with the following knowledge and skills…

• High school diploma or general education degree (GED); or one to three months’ related experience and/or training;  or equivalent combination of education and experience.
• Provide stellar customer service.
• Communicate effectively with customers and other employees.
• Read and comprehend simple instructions
• Bilingual preferred

Benefits

Healthcare (medical, vision, dental)

Competitive Compensation

Community Involvement Incentives

Flexible work hours

Paid Vacation & Sick leave

Paid Holidays

401(k) with matching contribution

Team Building Activities

Apparel Reimbursement

Core Values

Integrity – Building a foundation of trust through honest and ethical behavior.

Dedicated – Dedicated to our customer, co-workers, and community.

Community – Investing time, knowledge, and resources for the betterment of our communities.

Caring – Actively involved in the lives of our customers, co-workers, and community

Innovative – Striving to provide the greatest products, knowledge, and service to our customers