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eContact Specialist

AmSher Collection Services Birmingham, AL

  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

SUMMARY:

Responsible for reviewing, distributing and/or responding to consumer account inquires, including but not limited to requests for account information, payment negotiation, disputes, validation requests, bankruptcy notifications, deceased notifications, fraud claims, proof of payment, etc. Charged with processing & assisting with all such communication and correspondence received electronically via email and through AmSher’s website. Professionally communicates with consumers in full compliance with all Federal and State regulations, and does so within required timeframes so as to expedite collection results and mitigate risk associated with delayed response. Represents AmSher with professional and compassionate consumer service, creating a positive consumer experience & preserving a positive brand image for AmSher and its clients in the marketplace.

  • Exceptional business professional business writing skills
  • Strong customer service
  • Collections experience as well definitely a plus
  • Incredible attention to detail with ability to work quickly & accurately
  • Compliance-minded with the ability to understand and prioritize various rules/laws simultaneously

RESPONSIBILITIES AND DUTIES:

  • Delivers exceptional customer service with friendly, accurate and timely communication via email.
  • Receives, reviews and responds to communication received by consumers and 3rd parties related to AmSher collection accounts.
  • Processes and/or forwards consumer queries and disputes to appropriate departments for further handling.
  • Negotiates collection of outstanding account balances while adhering to all Federal, State, and Local laws along with AmSher company policies and client work standards.
  • Communicates directly with consumers and their authorized representatives, outside organizations, and 3rd parties in accordance with all regulatory statutes.
  • Works directly with Client Service, Operations and Compliance departments to resolve consumer complaints, validation requests, bankruptcy notation, insurance billing and invoice errors, equipment returns, etc.
  • Utilizes computer system and software to record and update account data collected through these communication cycles.
  • Saves and maintains record of all written communication exchanged with consumers in connection with and related to their assigned accounts.
  • Promotes positive company image to client, prospects and the community.
  • Solicits consumer feedback and positive customer satisfaction ratings to build and maintain AmSher’s brand image and Net Performer Score (NPS).
  • Performs other duties as assigned.

AmSher Collection Services

Why Work Here?
Excellent Earning Opportunity, positive environment, and good people

Address

Birmingham, AL
USA

Industry

Legal

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