This position is for a 2PM to 10PM shift.
The ideal candidate loves talking to people and proactively solving issues in a fast paced business environment. You will be working in a fun and collaborative environment where your smile and compassion is projected in every customer contact. You will be responsible for representing our customers businesses and creating a seamless rapport that promotes their brand and vision. Servant leadership is on display here 24/7 and we celebrate personal and professional victories at every opportunity.
- Communicate professionally and courteously with customers via phone, email and chat
- Provide great customer experiences
- Take accurate and detailed messages and delivering them to the appropriate party
- Perform appointment scheduling
- Perform order taking and report delivery
- Work with multiple internal departments to meet customer's needs
- Data entry in various platforms
- Adhere to well defined methods and protocols including HIPPA regulations
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Excellent spelling and grammar skills
- Willingness to learn new processes and adapt to changes in protocols
- Ability to touch type at least 45 per minute
- Ability to multi-task, organize, and prioritize work
- Ability to maintain professionalism and remain calm under pressure
- Bi-lingual is desirable but not a requirement
Always Connected USA was created because we knew we could deliver a better customer experience than other call centers. We ran multiple businesses in the past. Those businesses, such as lawn service and property management, utilized other call centers which allowed us to focus our time in other aspects of the business. But after receiving horrific service from other call centers, we knew we could give this industry a much higher standard. So we jumped in with both feet and haven’t looked back since!
"People Over Bots!"
We appreciate the fact that more and more businesses are moving towards an automated customer service model. That model works for some industries but not all.
Our agents at Always Connected USA embrace innovation and technology while still providing a special human touch that is needed in customer interaction. Our human touch can be felt over the phone, in an email, or through a text message. It’s knowing when to reach your after-hours personnel, or how to communicate effectively during severe weather, or knowing when to escalate a ticket by the caller’s tone of voice that sets our agents above our competition — including bots.