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Customer Service Representative

Aluminum Product Manufacturer, Fabricator and Finisher
Corona, CA
  • Posted: over a month ago
  • $18 to $22 Hourly
  • Full-Time
  • Benefits: dental, medical, vision, 401k,
Job Description

Immediate opening for our Inside Sales Department for a Window/Door Manufacturing Co.

CUSTOMER SERVICE (INSIDE SALES) REPRESENTATIVE

Looking for the next step in your career? An environment that provides autonomy and room for growth? Do you enjoy a family-like setting? Then look no more!! We are seeking a Customer Service Representative to join our team! In this role, you will be responsible for helping customers by providing product and service information, as well as providing quotes.

Responsibilities:

  • Handle customer inquiries by providing product and service information
  • Document and update customer records based on interactions
  • Develop and maintain a base of knowledge for the evolving products and services
  • Act as the technical expert for IWC products by utilizing CAD drawings and available resources
  • Partnering with Outside Sales to provide a prompt solution to Customer and Dealer concerns and complaints
  • Support the order fulfillment process by working extensively with with Production Control & Shipping
  •  

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Solid Work Ethic
  • Familiar w/ basic windows MS word, Excel, outlook

Skills:

  • Data entry/10 key
  • Strong math skills
  • Knowledge of tape measurement reading
  • Customer Service experience
  • Ability to learn skills quickly & multi-task in a fast pace & changing office environment
  • Strong attention to detail
  • Heavy phones
  • Ability to develop a deep understanding of the operational context, customer businesses
  • Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment
  • Ability to multi-task and provide multi-service support (phone, email, online systems)
Company Description
FOR MORE THAN 75 YEARS, Universal Molding Company has provided quality metal roll forming, fabrication, extrusion, and finishing to customers in a wide range of industries. We have earned a reputation for superior workmanship, competitive pricing, and incomparable service. Our "One-stop Shop" ensures that customer orders meet the highest expectations. We utilize equipment designed for the ultimate in accuracy and precision. This mix of dependable machinery, skilled engineering support, turnkey operations and friendly, knowledgeable customer service is how we deliver the best possible product, hassle free and on time.
• Full modern production facilities
• One-stop operation- saves time, money and hassles
• Friendly, knowledgeable people
• Advanced engineering, research, and development
• Rigid quality control
• Warehousing service available

Aluminum Product Manufacturer, Fabricator and Finisher

Why Work Here?
Job stability with a well-established and ever-growing company. Compensation will be based on experience.

FOR MORE THAN 75 YEARS, Universal Molding Company has provided quality metal roll forming, fabrication, extrusion, and finishing to customers in a wide range of industries. We have earned a reputation for superior workmanship, competitive pricing, and incomparable service. Our "One-stop Shop" ensures that customer orders meet the highest expectations. We utilize equipment designed for the ultimate in accuracy and precision. This mix of dependable machinery, skilled engineering support, turnkey operations and friendly, knowledgeable customer service is how we deliver the best possible product, hassle free and on time. • Full modern production facilities • One-stop operation- saves time, money and hassles • Friendly, knowledgeable people • Advanced engineering, research, and development • Rigid quality control • Warehousing service available

Address

2455 Wardlow Road

Corona, CA
USA

Industry

Business

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