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Associate Account Manager, New York City

Alto Pharmacy
New York, NY
  • Posted: over a month ago
  • Full-Time
Job Description

Alto is America's leading digital pharmacy, transforming a $500 billion industry. Founded in 2015, Alto's better pharmacy model is centered on the critical role of pharmacists as the final link in a person's health journey. Alto combines expert pharmacist care with purpose-built technology to deliver a more convenient and affordable experience for those who need medication. To date, Alto has fulfilled more than three million prescriptions, expanded to twelve markets, and built a mobile app experience that makes it easier than ever to manage medications and chat with a pharmacist. As Alto continues its rapid growth, it remains customer obsessed, with an industry-leading NPS score of 86.

About the Growth team:

Our Account Managers are responsible for increasing business from existing, selected targeted accounts in the assigned territory in alignment with Alto's sales goals and business objectives. Your focus will be calling on Established and Partnership level accounts at clinics (including physicians, physician assistants, and nurse practitioners), nurses, case managers/social workers, medical assistants, and benefits investigators to grow your territory's top line market share, revenue, gross profit, and margins.

As a member of the Growth team, you will work closely with cross-functional internal partners, including Partnership Managers, Commercial, Marketing, and Operations teams. You will report to the Regional Sales Manager. Your collaboration with the Alto marketing team will include providing feedback on current talk tracks and marketing materials appropriate for the patient demographic you represent while also delivering field-level insights into what resonates with our customers. Your work with operations and product will include a steady flow of feedback to inform our customer experience and our patient/provider product offerings.

Accelerate your Career As You:

  • Partner with doctors, nurses, medical assistants, and practice administrators as an industry expert to introduce them to a better pharmacy experience.
  • Expand footprint and usage of Alto at the field level while executing account strategy through a tight partnership with the Partnerships Manager(s) and Regional Sales Manager
  • Responsible for expanding existing relationships and identifying new opportunities within assigned accounts
  • Conduct face to face and virtual meetings and presentations
  • Identify and implement patterns and strategies for success across the assigned accounts
  • Analyze and utilize data for in-depth evaluation of account to recognize revenue opportunities and drive sales
  • Network with key contacts outside your own area of expertise to become an industry expert
  • Build strong relationships with your cross functional partners internally at Alto (marketing commercial, and operations) to manage operational complexities, drive share growth and increase loyalty in key accounts.
  • Become expert in Alto Pharmacy provider portal (Alto Connect) and effectively communicate clinic value and successfully on-board clinics by executing staff training, implementation and follow-up in partnership with Provider Success team members.
  • Demonstrate leadership among peers by consistent application and modeling of the appropriate compliance, behavior and conduct. Displays Alto's values as a brand ambassador both in and outside the office.

A Bit About You:

Minimum Qualifications:

  • 2+ years of field sales experience
  • Bachelor's degree strongly preferred and/or equivalent experience in the healthcare/pharmacy field
  • Demonstrates success in building and growing new accounts and territories
  • Experience and demonstrated success working across decentralized, complex organizations
  • Experience in consultative and solution based selling
  • Recent, relevant experience at a high growth organization
  • Ability to autonomously work under pressure, organize, and prioritize responsibilities
  • Passion to educate and close deals quickly
  • Ability to be in field 80% of time and some overnight travel may be required
  • Strong written, verbal and presentation skills
  • Metrics-oriented

Preferred Qualifications:

  • Experience driving partnerships in a remote-first environment
  • Experience using Salesforce CRM
  • Experience working in a high growth startup environment
  • Experience as a Pharmacy Tech
  • Experience in the medical or pharmacy industry

Additional Physical Job Requirements:

  • Reading English, comprehending, and following simple oral and written instructions.
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Assessing the accuracy, neatness and thoroughness of the work assigned.
  • Communicating with others to exchange information.
  • Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Frequent repeating motions required to operate a computer or phone that may include the wrists, hands and/or fingers.
  • Environmental Conditions: occasional exposure to low temperatures or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
  • Physical Activities:
    • Occasionally ascending or descending stairs, ramps and the like.
    • Moving about to accomplish tasks and/or moving from one worksite to another.
    • Adjusting or moving objects up to 20 pounds in all directions.
    • Operating motor vehicles.
    • Occasional sedentary work that primarily involves sitting/standing/driving/flying

Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Alto Pharmacy


New York, NY



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