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Front Desk Hotel Clerk

Altman Apartments LLC Los Angeles, CA
  • Expired: 5 days ago. Applications are no longer accepted.

**Please respond to this job posting by e-mailing us a copy of your resume. Thank you!

ALTMAN APARTMENTS LLC
PO BOX 2160, Palos Verdes, CA 90274

POSITION SUMMARY

This position will manage the front desk operations and report directly to the Hotel manager at area hotel locations in Central Los Angeles. Front desk operator is responsible for upholding a high standard of ethics, cleanliness, and promoting a feeling of excellent hospitality, positivity, and good will amongst guests and associates.

JOB REQUIREMENTS

Front Desk & Reservation Management

 Be available to check in guests during scheduled work hours
 Keep all records organized and easily accessible to management
 Complete proper guest check in and check out procedures including counting of all linens and assessment of any missing or damaged items
 Report missing or damaged items to supervisor
 Reply with automated and custom responses on Airbnb to guests as appropriate
 Manage Cloudbeds reservations & calendar
 Interface with Expedia, Booking.com, and other OTAs

Facility Cleaning

 Supervise housekeeping service to make sure all rooms are clean and ready in between guests
 Supervise daily cleaning of all community areas including hallways, bathrooms, and laundry
 Supervise cleaning of hallways and parking lot to keep all areas clear of any trash and debris
 Make sure community trash is removed to large waste bins in parking lot
 Keeping laundry room, storage areas, and all surrounding areas free and clear of clutter
 Report guests to supervisor who are not following community rules of cleanliness
 Communicate to guests the importance of on time check out and report to supervisor when check out issues occur
 Coordinate between guests and cleaners when guests are checked out
 Responsible to check each apartment before a guest checks in to make sure cleaning was done correctly and that apartment is properly supplied for the next guest

Community Relations

 Maintain good rapport with all community members
 Must always have a professional and ethical character
 Maintain frequent and consistent communications with Altman Apartments LLC management
 Be available to answer and return phone calls and e-mails with guests, vendors, and supervisors
 Enforce community rules
 Monitoring video surveillance cameras and reporting activity that is against house rules
 Provides guest orientation check-in, including acquainting new residents with the community rules, how to navigate the neighborhood, and emergency procedures
 Be available with extra keys in the case a guest gets locked out of their room
 Trouble shoot in off hour emergency situations

Facility Maintenance

 Report to supervisor if light bulbs, light fixtures, or smoke detectors need to be changed
 Report to supervisor if smoke detector or carbon monoxide detector is reported to be out of order or needing batteries
 Report to supervisor any vandalism or graffiti
 Meet third party vendors and contractors as necessary to give them access to the building and answer questions

Qualifications

 Customer service positive attitude
 Must be able to work flexible hours including nights and weekends
 Clean credit, criminal history, and drug test prior to acceptance

Compensation

- 30 - 40 hour a week
- shifts 12pm - 10pm and / or 11am - 12pm
- Starting at $14.25 per hour
- All supplies are provided by management

Altman Apartments LLC

Why Work Here?

We are a small and locally owned company which will give you the autonomy to get the job done while supporting your growth and success

Address

3211 W Jefferson Blvd, Los Angeles, CA 90018
Los Angeles, CA
USA

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