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Physician Relations Representative II
Altais Oakland, CA

Physician Relations Representative II

Altais
Oakland, CA
Expired: over a month ago Applications are no longer accepted.
  • $80,000 to $95,000 Yearly
  • Other
Job Description
About Our Company
At Altais, we're looking for bold and curious innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, patients, and the clinical community. Doctors today are faced with the reality of spending more time on administrative tasks than caring for patients. Physician burnout and fatigue are an epidemic, and the healthcare experience and quality suffer as a result. At Altais, we’re building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve.


About Your Team
Are you looking to work with a high performing, fast growing and dynamic Physician Services team? Altais and our subsidiaries, form one of the most recognized medical groups in California. We are 3,000+ physicians, working in over 40 cities in California, caring for more than 350,000 patients. If working in a mission driven organization supporting highly competent, hard-working, thoughtful clinicians who value good ideas and are passionate about reshaping healthcare excites you, then we are thrilled to welcome you to your new career.


This position is located in our brand-new Oakland City Center location. This role is a hybrid opportunity that includes traveling to the Oakland office and Physician Office locations as needed.


About Your Work
In this role, the Physician Services Advisor serves as the primary contact for all service lines provided by Brown & Toland to their physicians. This position supports day to day administrative operations and provide exceptional physician service to network physicians and office staff; overseeing physician participation from the point of entry throughout their tenure with Brown & Toland. This includes serving as a physician advocate internally and externally on current and future products, services and operational processes; actively and positively promote Brown & Toland’s overall strategic goals, core values, and communications; developing, maintaining, and enhancing relationships with Brown & Toland physicians and their staff.


You will focus on:
  • Positively implements and supports organizational and departmental strategies and goals. Promotes overall tone, providing outstanding physician service (written and verbal); ensuring high quality professional communication and timely service to the network. Promotes positive relations with physicians ensuring long-term, helpful relations.
  • Develop and maintain strong, productive relationships with assigned physicians (with a special emphasis on core specialty) including those who have implemented or will implement Brown & Toland’s Electronic Health Records (EHR) system through direct, in-person and regular communication. Evaluate and assess practice needs as it relates to consideration of implementation of EHR and practice management system. Provides orientation to physicians and office staff on the value, services, benefits and operations. Manages core relationship with physician and office staff.
  • Collaborates with physicians and office staff; identifying and promoting best practice clinical and administrative workflows; works with office staff to ensure best practice tools and resources are optimized; works with staff to ensure optimization of the EHR and Practice Management system. Identifies and provides on-going training needs for physicians and office staff (EHR, Practice Management, electronic tools, upgrades, products and services).
  • Acts as a liaison and resource to physician network internally and externally; primary focus on promoting and representing Brown & Toland.
  • Develops and maintains advanced knowledge level of Brown & Toland’s service and product line offerings.
  • Independently resolves challenges between physicians and Brown & Toland in an expedited manner. Provides on-going support to ensure practice is maximizing benefits and value of Brown and Toland.
  • Tracking and documenting field visits in order to effectively communicate physician challenges to other departments and practice.
  • Formulate and implement recommendations/solutions necessary to cultivate and optimize relationships with network physicians. Ensure that practices receive the support and tools necessary to implement recommendations/solutions to optimize success of products.
  • Works with internal departments to identify network issues and deficiencies and reports them to direct supervisor. Works with internal departments to enhance and provide solutions to maximize EHR utilization. Participate(s) and represents Physician Services in multi-department work groups when appropriate.
  • Support physician practice adoption and utilization of best practices related to Brown & Toland’s EHR system.
The Skills, Experience & Education You Bring
  • Required Education: BA/BS degree or equivalent experience of 5 years working in direct managed health care administration or Physician office administration
  • Preferred Education: Master’s Degree (Business Administration, Healthcare Administration, or Public Health preferred)
  • Minimum Experience: 3+ years Patient and Physician portals and EMH or EMR system experience, preferred
You Share Our Mission & Values:
  • You are passionate about improving the healthcare experience and want to be part of the Altais mission.
  • You are bold and curious- willing to take risks, try new things and be creative.
  • You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
  • You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
  • You co-create, knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
  • You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.


Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.


Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us.


Altais is a leading network of independent doctors focused on delivering personalized and high-quality health care in over 40 cities in California. Its network of more than 3,000 physicians, serving more than 355,000 HMO, ACO and PPO patients, is dedicated to improving care and reducing costs through innovative care management and care coordination programs, use of health care technology, and population health management strategies. For more than 30 years, Altais and its family of companies has proudly collaborated with leading hospitals and health plan providers to provide high quality care in California


Please note that Brown & Toland Physicians is a wholly owned subsidiary of Altais Clinical Services, a division of Altais. Other subsidiaries in the Altais family of companies include Altais Medical Group Riverside and Family Care Specialists Medical Group.

Address

Altais

Oakland, CA
94607 USA

Industry

Healthcare

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