Description: The Customer Service/International Supply Liaison is between regions (APAC, LATAM, or EMEA) markets and the global sourcing facilities on issues concerning parts availability, logistics, and order fulfillment. Responsibilities include but not limited to: Work with Inventory Control, Parts Distribution Centers, Logistics, Technical Service Operations, and Purchasing to resolve aged customer backorders and critical customer cases. Analyze aged orders for fulfillment by supplier or alternative parts sourcing.
Responsible for utilizing various systems (legacy and web based) to analyze supply chain pipeline and communicate order status to international customer base. Organize and lead weekly meetings with markets discussing major constraints and provide updates on escalated orders/cases. Requirements: Bachelor's degree in Supply Chain or related program.
Must be a self-starter with excellent communication skills, both written and oral. Strong people skills with the ability to work with widely diverse cultures. Preferred Requirements: Knowledge of inventory/management systems, supply chain management, and/or operations management.
Excel & Access experience required. (Moderate to Advanced Access skills, including ability to write complex queries, create forms and reports). Fluency in Chinese/Mandarin, Spanish, or Arabic.
Altair Engineering Inc. is a global technology company providing software and cloud solutions in the areas of product design and development, high performance cloud computing, and data intelligence. We enable organizations across broad industry segments to compete more effectively in a connected world while creating a more sustainable future.
We believe a critical component of our success has been our company culture, based on our core values of innovation, envisioning the future, communicating honestly and broadly, seeking technology and business firsts, and embracing diversity. With more than 2,800 employees, Altair is headquartered in Troy, Michigan, USA and operates 81 offices throughout 25 countries. Altair serves more than 8,000 customers across broad industry segments.
Altair ProductDesign is a global, multi-disciplinary product development consultancy which is a wholly owned subsidiary of Altair Engineering. To learn more please visit www.altair.com EEO/AA Employer/Veterans/Disabled