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Customer Service Call Center Specialist

AltaStaff, LLC Chicago, IL
  • Posted: 11 days ago
  • $13 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Hello!

We are seeking a Customer Service Representative to join our Clients team within a Call Center. This is a great way to get your foot in the door within the Human and Health Service field.

Schedule: Monday - Friday 8-5 PM

Hourly Rate: $13/hr.

Benefits: Health, Dental, Vision

Customer Service Representatives are responsible for effectively and efficiently resolving issues and inquiries via inbound telephone calls while helping create a positive experience for customers.

Job Responsibilities

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
  • Follow standard operating procedures to ensure consistency and accuracy
  • Address customers inquiries and resolve problems to ensure that appropriate changes
  • Refer unresolved customer grievances to designated departments for further investigation
  • Communicate with supervisor regarding any potential needs or concerns
  • Perform data entry accurately
  • Perform other duties as assigned by management

Education and Experience Requirements

  • High school diploma or GED required, Associate degree is preferred
  • Previous Child Support experience preferred
  • Excellent organizational, written and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • Ability to maintain confidentiality and security of all information
  • Ability to comply with current and updated policies and procedures
  • Ability to interact courteously and effectively with a diverse population
  • Proficient in the use of Microsoft Office products

AltaStaff, LLC

AltaStaff is a boutique staffing agency that works with different Managed Care Organizations and Government agencies.

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