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Bilingual Call Center Representative

AltaStaff, LLC Chicago, IL
  • Posted: over a month ago
  • $14 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Hello!

We are currently on the look out for top talent for our client who specializes in the health services field . This opportunity is Full Time, Monday - Friday . We are looking for individuals who possess conflict resolution skills, problem solving, and team work skills to apply within an inbound call center.

Hourly Pay Rate: $14.10

Benefits:

Weekly Pay

Health, Dental, Vision

Paid Holidays

Paid Time Off (PTO)

Job Description

  • Take high-volume inbound calls to assist Individuals with HealthCare benefits
  • Respond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding registration and navigation for healthcare benefits
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Provide top-level Customer Service!

Responsibilities and Duties

  • Must be able to read, write, speak Spanish and English fluently
  • 6 months minimum of previous Call Center experience required. 1 Year of customer service experience required
  • Strong Multitasking skills required
  • Computer Literacy skills required
  • Ability to work in fast paced environment
  • High School Diploma or GED equivalent required
  • Ability to pass a 7 year background check
  • Ability to type at least 25 words per minute

Benefits:

  • Full Health, Dental, and Vision benefit options.
  • Paid Time Off (PTO)
  • Schedule: M-F with No Weekends!
  • Salary: $14.10
  • Location: Easy access downtown Chicago from public transportation

Job Type: Contract

Job Type: Full-time

Salary: $14.10 /hour

AltaStaff, LLC

AltaStaff is a boutique staffing agency that works with different Managed Care Organizations and Government agencies.

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