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Service Manager

Alsco New Castle, DE
  • Posted: 3 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Service Manager

Classification: Exempt

Job Summary: The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM directly supervises District Managers and has ultimate responsibility for the success of the Service department. The SM reports to the General Manager.

Essential Functions:

  • Recruit, develop and motivate a highly productive team of promotable DM's and RSR's through continual coaching and training, regular meetings, actively training and developing DM's to become future SM's, fostering a positive work environment, projecting a professional image and building strong relationships with each DM or RSR. Also oversees disciplinary action taken in the department.
  • Ensure customer loyalty and outstanding customer service. Hold DM's accountable for customer visits, audits, new installs, problem solving, open communication and negotiating with customers. The SM also participates in route ride-alongs and contacting customers on a regular basis.
  • Ensure all company policies and procedures are followed in the Service department, including safety, HR and Service SOP's. Oversee the maintenance of Driver Qualification files and maintenance of delivery vehicles.
  • Oversee all new account installs and personally attend major and corporate account installs.
  • Manage retention and growth by motivating the Service team to solicit new customers and retain current customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
  • Control department costs within budget constraints. Submit regular department progress to the General Manager.
  • Leading the Service team to success, communicate changes and policies, oversee route organization for the branch, perform periodic route check-ins, make visits to Service Centers and cooperatively work with other departments in the branch.
  • Safely operate company vehicles, following all applicable laws and company policy.
  • Follow written and verbal instructions and perform other tasks as directed by the GM.

Additional Functions:

  • Work with and support other branch personnel as required by the GM.

Qualifications:

  • Must have three years successful experience in the textile service industry.
  • Have and maintain a valid driver’s license, and keep a driving record free of chargeable accidents, speeding, safety or other violations.
  • Excellent skills in customer service, management and route sales.
  • Excellent verbal/written communication skills in English, comprehend and follow direction, add/subtract accurately, comprehend colors/sizes of textiles, excellent time management skills, a team leader.

Education:

  • High School graduation or similar experience.

Travel Requirements:

  • Frequently within the branch area. At times may have to perform the duties of a District Manager.

Typical Environmental Conditions:

  • Operating vehicles on public roads, working in customer locations, office and service areas of a typical industrial laundry facility, Service Center or depot.
  • Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:

  • Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

The Service Manager must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others.

The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Alsco

Why Work Here?

With more than 350,000 customers and over 170 branches worldwide, we are responsible for shaping the linen and uniform rental industry.

As the first company to introduce linen and uniform rental services to the world in 1889, Alsco not only pioneered an industry, we created industry standards. Alsco also invented the continuous towel dispenser, pioneered the use of garment lockers, and continues to lead in the laundering and delivery of ready-to-wear uniforms for virtually every type of application imaginable. With more than 125 years’ experience, one thing is clear: You must know your customers and know how to deliver individualized attention and service from the first visit on. And that’s our guarantee. Freshly laundered, and on time – every single time.

Address

30 McCullouch Drive, New Castle DE 19720
New Castle, DE
USA

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