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Customer Service Coordinator

Alsco New Castle ,DE
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Classification:
Non-Exempt

Job Summary:
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.

Essential Functions:
- In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
- Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
- Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
- Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
- Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
- Monitor and report competitive activity.
- Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Additional Functions:
- Work with and support other service personnel as required by supervision.

Qualifications:
- Demonstrate excellence in telephone skills.
- Demonstrate excellence in internal/external customer service, sales and relationship building skills.
- Good experience and skills in MS Office and basic administrative tasks.
- Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.
Education:
- High School graduation or similar experience.

Travel Requirements:
- None.

Typical Environmental Conditions:
- Offices and service areas of a typical industrial laundry facility, Service Center or depot.

 

Company Description
As the first company to introduce linen and uniform rental services to the world in 1889, Alsco not only pioneered an industry, we created industry standards. Alsco also invented the continuous towel dispenser, pioneered the use of garment lockers, and continues to lead in the laundering and delivery of ready-to-wear uniforms for virtually every type of application imaginable.

With more than 130 years’ experience, one thing is clear: You must know your customers and know how to deliver individualized attention and service from the first visit on. And that’s our guarantee. Freshly laundered, and on time – every single time.

Alsco

Address

30 McCullough Dr
New Castle, DE
USA