LEVEL II IT Support Specialist

LEVEL II IT support specialist

Alpine Business Systems is a Microsoft Certified Partner and technology consulting leader for over 35 years. We handle all aspects of IT support and consulting for our clients, and we care deeply about our them as well as employees. We work towards a healthy work/home balance for all.

We support clients in a variety of industries, using the most advanced technologies.

Responsibilities will include:

Resolving issues pertaining to-

• IP networking, (DNS, DHCP, etc.)
• Network Security
• Firewall Deployment and Management
• Wireless Access Points
• Network printers and scanners
• RDP, RDS, AVD
• VOIP
• Backups and Disaster Recovery
• Active Directory, Group Policy
• Office 365 Administration
• Azure AD
• Keeping accurate notes and time entries in our ticketing system
• Updating client documentation as needed
• Managed Switches (Dell, Cisco)
• Implementing and troubleshooting Microsoft RDS/AVD/WVD environments
• Managing Multi-Factor authentication (DUO)
• Configuration and management of SonicWALL Firewalls
• Network breach investigation, ransomware, virus, business email compromise
• Secure Mobile Access Appliances
• Business Continuity – (Datto, Veeam, Azure)
• SharePoint Migrations
• SSL Certificates
• VPN
• IDS/IPS
  
  

Preferred Skillsets:

• Previous MSP Experience is a plus
• Microsoft 365 Administration
• Migrating email systems to Office365
• Migrating workloads to Azure.
• Azure AD, Sync, Server management
• VPN and VLAN experience
• Deploying, troubleshooting, and managing Windows Server and Desktop environments.
• Virtual computing platforms / VMware / Hyper-V is a plus
• Passion, enthusiasm, and commitment to ongoing professional development

Benefits:

• Nationwide Medical Coverage including a 50% Deductible match
• Vision Coverage
• Dental Coverage
• Generous PTO
• Life insurance
• Comp time for on call
• 401K Plan
• FlexSpend for Health and Dependent Care
• Long Term Disability Coverage

If you have excellent customer service skills, a minimum of 4 years’ experience working in an MSP environment, experience with RMM and PSA tools and are willing to travel to client locations when needed including NYC let’s talk.