SHIP provides personalized counseling to help people understand their Medicare benefits and make informed decisions about health and drug plans. SMP empowers and assists Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse.
This position is responsible for both the volunteer management and grant coordinator operations of the State Health Insurance Assistance Program (SHIP) and Senior Medicare Patrol (SMP), which includes serving as the liaison between the Division of Insurance SHIP/SMP state office and all of the local volunteer insurance counselors in Eagle, Jackson, Grand, Pitkin, and Summit Counties, coordinating training, counseling and assistance, conducting outreach efforts, and the reporting for the region.
This position requires excellent organizational, communication, and volunteer management skills as well as the ability to self-direct with attention to detail and meet deadlines.
This is a full-time, exempt position (40 hours/week) with benefits. Starting salary range is $40,000 – $45,000/year depending on qualifications.
Reporting Relationship: Reports to the Alpine Area Agency on Aging Program Director
Reporting Location: The Alpine Area Agency on Aging office is located at 249 Warren Avenue, Silverthorne, Colorado. Remote work from within the five county region is negotiable. Regular regional travel is expected and travel expenses reimbursed and use of company car available.
Hours: Monday – Friday 8:30 a.m. – 5:00 p.m.
Duties and Responsibilities include but are not limited to:
SHIP/SMP Medicare Volunteer Coordinator Specific Duties
• Provide assistance and management of certified SHIP volunteers while they assist clients during Open Enrollment, attend events, give presentations, and assist with applications.
• Develop, administer, review, and update training, operational, and volunteer handbook consistent with the National Volunteer Risk and Program Management (VRPM) Standards. This includes developing and administering forms and records to document volunteer activities.
• Identify volunteer assignments and develop volunteer job descriptions.
• Develop and implement an intake and interview protocol for potential volunteers to ensure the best match between the skills, qualification, and interests of the volunteers and the program’s needs.
• Develop and implement goals and objectives for the SHIP Medicare program.
• Develop outreach and marketing plan for the SHIP Medicare program.
• Promote the volunteer program to gain community support of the volunteer program and the organization.
• Ensure that volunteers have completed SHIP training and certification and maintain such as required.
• Follow-up/review volunteer’s work as needed and assure accuracy and timeliness of counselors’ reporting.
• Provide monthly training opportunities for volunteers.
• Stay attuned to volunteers’ needs by checking in regularly to share best practices and coordinate efforts
around the region.
• Work with the volunteers to develop and coordinate presentations and counseling opportunities.
• Create and manage annual regional Open Enrollment activities (October 15-December 7).
• Conduct ongoing evaluation of the program and services delivered by volunteers and implement
improvements as necessary.
• Plan and implement formal and informal volunteer recognition activities to recognize the contribution of
volunteers to the organization.
SHIP/SMP Grant Coordinator Specific Duties
• Administer the SHIP/SMP grant and ensure grant deliverables are met.
• Prepare all relevant reports relating to SHIP/SMP in accordance to the requirements outlined in the Work
• Manage the SHIP/SMP budget and ensure funds are expended appropriately.
• Serve as the liaison between the Colorado Division of Insurance SHIP/SMP state office and the local
volunteers in the 5-county region to facilitate communication and ensure information is received and issues
• Enter client contact reports in the SHIP Tracking And Reporting System (STARS) website and PeerPlace
database each month.
• Develop content expertise in Medicare, SMP, Part D plans, and Medicare Savings Plans.
• Ensure that volunteers are registered in STARS.
• Assist in the development of presentations and handouts for volunteers.
• Create and/or obtain educational materials relating to Medicare to distribute to beneficiaries and agencies.
• Create and manage a monthly calendar of outreach events.
• Develop and maintain marketing materials, including brochures, mailers, presentations and presentations.
• Attend and participate in required state SHIP trainings, conference calls, and CMS trainings as applicable
and scheduled. Attend other special trainings as announced.
• Disseminate applicable emails and information to volunteers.
• Provide one-on-one counseling to Medicare beneficiaries, or their caregivers, regarding insurance needs,
enrollment assistance, problems and questions.
• Investigate reported problems in service or assistance with Social Security, Medicare, Centers for Medicare
and Medicaid Services (CMS), Medicaid, etc. Follow-up as needed to insure problem is resolved.
• Work on appeals, requests for review and hearing requests to Medicare and other insurance providers as
needed for payment of clients’ claims.
• Facilitate training/educational workshops for Medicare beneficiaries and their caregivers.
• Educate employers regarding retiree employer group health insurance (EGHP) and how Medicare
may/may not integrate with company health insurance policies.
• Work in collaboration with the Alpine AAA team to achieve organizational goals.
• Other duties as assigned by the Alpine AAA Director. These duties and assignments may change with the
needs of the organization.
Supervisory Responsibility: This position has no direct staff supervisory responsibilities, but does supervise the entire SHIP Medicare volunteer force.
• Satisfactorily complete initial SHIP certification training within two months of hire
• Valid State of Colorado driver’s license and driving record suitable for insurability by NWCCOG's insurance provider
• Must pass both a CBI and CAPS background check
• Must be able to work independently
• Effective communication and interpersonal skills
• Ability to collaborate with multiple partners
• Strong organizational skills
• Teamwork orientation
• Technical capacity
• Excellent time management skills
• Experience working with health insurance
• Experience working with older adults
• Experience volunteering, recruiting, placing and supervising volunteers and developing volunteer programs
• Experience in training
• Bachelor’s degree with an emphasis such as Management, Marketing, Human Resources, Gerontology, or
other related field or a minimum of 2 years’ comparable experience
• Knowledge of SHIP program operations
The Northwest Colorado Council of Governments is an Equal Opportunity Provider and Employer.
Open until filled.