Why Work Here?At Alphanumeric, we believe that no matter how great your vision, it's your people—customers and employees—that will it a reality. Since 1979 we've helped our pharma, healthcare, public sector, and finance clients realize their vision by removing the friction from customer and employee experience. Our large-scale contact centers feature artificial intelligence and deep expertise—achieving customer satisfaction ratings upwards of 95 percent. We offer fully managed technology modernization, security, and support across your entire workforce. When it comes to employees, we know that technology and operations are only half of the story; our learning solutions help you swiftly and effectively on-board, ensure compliance, and transform your workforce. Improving people experience is what we do, but the thing that really gets us fired up is our relationship with our customers. Essential Skills Comprehensive deskside, lounge or remote troubleshooting and support for all PC user-computing hardware. MacIntosh experience and iPad/iPhone troubleshooting Strong troubleshooting skills regard PC hardware and standard PC productivity applications such as Microsoft Office, Microsoft Outlook and Microsoft Lync, Skype for Business. Proficiency with Windows 7 and 10. Extensive experience providing high quality, face-to-face support to end users. Physically capable of lifting/handling PC related hardware including packaging and deployment of build PC devices to appropriate locations on site. Capable to work methodically and without supervision. Ability to work to timescales and deadlines to meet demand Desirable Skills Knowledge of Remedy or other incident management ticketing software.
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