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Medical Information Health Care Professional

Alphanumeric Systems, Inc. Raleigh, NC
  • Posted: over a month ago
  • Other
Alphanumeric is hiring licensed healthcare (Nurse or Pharmacist) professionals to work in Raleigh, NC.

Primary responsibility will be to answer inbound calls from health care providers and patients about medications and communicate complex medical information.


-Paid training on pharmaceutical products as well as support processes

-Hours: Monday
- Friday various shifts between 9am
-8pm EST with rotational after hour pager support from 8 PM to 9 AM Mon to Thurs and 8 PM Friday through to 9 AM Monday EST.


-Respond to inquiries via phone, email, or web chats from healthcare professionals, consumers, and patients handling adverse events, product Quality complaints, HCP and patient education

-Provide in
-depth information and specific product prescribing information, clinical studies, and medical letters.

-Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge and providing appropriate product information.

HCP with an active license to practice in nursing pharmacy or other health care fields (Example ASN, LPN, BSN, RPH, PharmD) is a requirement in addition to:

-3 years related customer service or pharmaceutical experience.

-Experience with Adverse Event/Product Quality Complaint reporting and processing

-Previous contact center experience not required but is an asset

-Highly skilled in customer service and seek to provide excellent service on every contact

-Must have Excellent oral/written communication skills.

-Ability to understand root cause of issues and effectively resolve customer inquiries which may involve extensive analysis and research.

-Demonstrated analytical, problem
-solver with solid organizational, and interpersonal skills.

-Capable to make decisions quickly, and strong drive for self and around team performance and metrics.

-starter who is motivated with experience exercising good judgment, and high integrity.

-Excellent time management, planning and organizational skills

-Meet challenging goals and timelines; quickly changes plans when data or actions require it.

-High level of expertise in Adverse Event and Product Quality Complaint reporting, utilization of knowledge management systems and quickly navigate reporting systems

-Able to work in a fast
-paced structured environment with a team approach.

-Possess proven technical and computer skills, including standard MS Office Software.

REQUIRED Qualifications:

-HCP with an active license to practice in good standing

-Must have reliable transportation to work onsite, business casual attire, professional attitude, and be able to sit or stand for extended periods of time

Alphanumeric Systems, Inc.

Why Work Here?

Great work and room to grow!

At Alphanumeric, we believe that no matter how great your vision, it's your people—customers and employees—that will it a reality. Since 1979 we've helped our pharma, healthcare, public sector, and finance clients realize their vision by removing the friction from customer and employee experience. Our large-scale contact centers feature artificial intelligence and deep expertise—achieving customer satisfaction ratings upwards of 95 percent. We offer fully managed technology modernization, security, and support across your entire workforce. When it comes to employees, we know that technology and operations are only half of the story; our learning solutions help you swiftly and effectively on-board, ensure compliance, and transform your workforce. Improving people experience is what we do, but the thing that really gets us fired up is our relationship with our customers. Essential Skills Comprehensive deskside, lounge or remote troubleshooting and support for all PC user-computing hardware. MacIntosh experience and iPad/iPhone troubleshooting Strong troubleshooting skills regard PC hardware and standard PC productivity applications such as Microsoft Office, Microsoft Outlook and Microsoft Lync, Skype for Business. Proficiency with Windows 7 and 10. Extensive experience providing high quality, face-to-face support to end users. Physically capable of lifting/handling PC related hardware including packaging and deployment of build PC devices to appropriate locations on site. Capable to work methodically and without supervision. Ability to work to timescales and deadlines to meet demand Desirable Skills Knowledge of Remedy or other incident management ticketing software.

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