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IT Technical Support Specialist

Alphanumeric Systems, Inc.
Rockville, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Alphanumeric is hiring a Laboratory IT  Support Technician to work onsite in Rockville, MD at a large pharmaceutical organization. 

The ideal candidate will provide PC workstation, laptop and printer hardware support for all laboratory related hardware and software. Provides high level operating system, network and application software support. Work is performed in a high tempo and regulated environment that is monitored by Service Level Agreement metrics



  • Manage hardware inventory Laptops and Desktop Systems
  • Troubleshoot and repair hardware/software issues
  • Configure, install, patch compile and manage licenses for PCs within labratories
  • Work with outside vendors and lab owners to resolve problems with lab systems
  • Document IT procedures for internal use
  • Ensure network and backup needs of end users are being met related to lab PC connectivity
  • Provide support for laboratory printing issues
  • Monitor Remedy queue and address lab incidents locally supported
  • Ensure security patches are in place monthly

  • Use of Remedy Service Request for incident management
  • Solid Experience working with Microsoft Office 2016, Symantec, and Active Directory
  • Proficient in Microsoft Excel for tracking and reporting purposes
  • Excellent verbal and written communication skills are required
  • Must possess good time management skills
  • Must work independently while still part of a team
  • Must be flexible and adaptable to competing priorities
  • Must be able to research issues
  • Must follow all safety rule and regulation without exception
  • Experience working with Pyros, Vicell, Wallac, AccuSEQ, Image Lab, or PharmaSpec preferred
  • This position requires that all workers be fully vaccinated against COVID-19 and proof of vaccination will be required. Considerations will be made for those seeking Medical Exemption under ADA or Religious exemption under Title VII

Alphanumeric Systems, Inc.


Rockville, MD
20852 USA




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