HCP's with Active License for Covid 19 Contact Center ( Remote )
Alphanumeric Systems, Inc. Alexandria, VA
- Posted: over a month ago
- Full-Time
Job Description
Responsibilities
Company Description
Alphanumeric is hiring licensed Healthcare Professionals HCPs (Nurse or Pharmacist) to work remotely on a 24 x 7 Covid
-19 Vaccine Contact Center supporting major life science organizations. Immediate interview for the right candidate
-19 Vaccine Contact Center supporting major life science organizations. Immediate interview for the right candidate
As an HCP you will report to the Team Lead. Primary responsibility will be to answer inbound calls from health care providers (HCPs), patients and others regarding about vaccines and communicate complex medical information.
Highlights of the role:
- Paid training on pharmaceutical products as well as support processes
- Fully Benefited (401k, Medical, Dental, Vision and more)
- 100% Remote Work
- Quality focused interactions with HCPs and patients
Responsibilities
- Respond to inquiries via phone, email, or web chats from healthcare professionals, consumers, and patients handling adverse events, product quality complaints, HCP and patient education
- Primary responsibility will be to answer inbound calls from health care providers and patients about medications and communicate complex medical information.
- Provide in
-depth information and specific product prescribing information, clinical studies, and medical letters. - Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge and providing appropriate product information.
Certificates, License information
Health Care Professional with an active license to practice in nursing pharmacy or other health care fields (Example ASN, BSN, RPH, PharmD) is a requirement in addition to:
Computer Skills
- 2
-3 years related customer service or pharmaceutical experience. - Active license to practice in good standing
Computer Skills
- Proficient in the use of Microsoft Office Applications
- Experience using Salesforce/CRM and softphone preferred
Additional skills
- Ability to communicate well both verbally and in written form
- Active listen skills
- Team player with a positive attitude
- Strong Logic and reasoning aptitudes required
- Ability to work remotely when requested
- Must have a quiet office space free of interruption to conduct professional calls on behalf of a client.
- Must have internet connection with speeds of 15MBPS upload and 15 MBPS download
- Proficient in the use of Microsoft Office Applications
Preferred
- Bilingual English / Spanish
- Ability to work any shift
- Vaccines experience
Work environment
-
-
- Able to sit for long periods of time.
- Must have dedicated office in a quiet location
At Alphanumeric, we believe that no matter how great your vision, it's your people—customers and employees—that will it a reality. Since 1979 we've helped our pharma, healthcare, public sector, and finance clients realize their vision by removing the friction from customer and employee experience. Our large-scale contact centers feature artificial intelligence and deep expertise—achieving customer satisfaction ratings upwards of 95 percent. We offer fully managed technology modernization, security, and support across your entire workforce. When it comes to employees, we know that technology and operations are only half of the story; our learning solutions help you swiftly and effectively on-board, ensure compliance, and transform your workforce. Improving people experience is what we do, but the thing that really gets us fired up is our relationship with our customers.
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