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Bilingual Nurse (BSN) / Pharmacist (RPh / Bachelors)

Alphanumeric Systems, Inc. Durham, NC
  • Expired: 3 days ago. Applications are no longer accepted.

Hiring Bilingual (Spanish/English) Nurse / BSN or Pharmacist: 9 to 6 or 10 to 7

Alphanumeric is hiring a full time Bilingual (Spanish/English) Registered Nurse (BSN) or Pharmacists RPh to work on site in Raleigh-Durham, NC (Research Triangle Park) with one of the largest pharmaceutical companies in the world specializing in pharmaceutical drugs responding to requests for information, reporting adverse advents, etc. from health care providers and patients.

Seeking candidates with 4 year degrees: Registered Nurse with BSN or Pharmacists (RPh)

Highlights

  • Paid training to be certified in pharmaceutical products
  • Work from home 1 to 3 days per week upon certification
  • Work with a close upbeat team in a newly renovated facility
  • $500 on call bonus for very light on call rotation

Job Duties:

  • Answering 15 - 20 incoming calls from healthcare professionals and patients about two specific medications in the client’s drug portfolio in English and Spanish from all US States; approximately 85% English and Spanish 15%
  • Provide in-depth information and specific product and/or corporate knowledge to customers.
  • High level of expertise in Adverse Event and Product Quality Complaint reporting, utilization of knowledge management systems plus quickly navigating content
  • Ability to understand root cause of issues and effectively resolve customer inquiries which may involve extensive analysis and research.
  • Charged with building and strengthening customer relationships, obtaining strategic information, demonstrating broad knowledge and providing appropriate product information.
  • Demonstrated analytical, problem-solving, organizational, and interpersonal skills.
  • Must have strong ability to make decisions quickly, and strong drive for self and team around team performance and metrics.
  • Be a self-starter able to maintain motivation, and experience exercising good judgment, and high integrity.
  • Excellent time management, planning and organizational skills and ability to work to tight deadlines.
  • Sense of urgency: meets challenging goals and timelines; quickly changes plans when data or actions require it.

Qualifications for Bilingual Nurse (Spanish/English) or Pharmacist:

  • Healthcare professional (RN with a BSN or Pharmacist with 4 year degree holding RPh) with a minimum of 3 years in instructing patients on mediations
  • Must hold a current clear license
  • Must have demonstrated oral/written communication skills
  • Must be able to work in a fast-paced structured environment with a team approach
  • Must possess proven technical and computer skills, including standard MS Office Software
  • Bilingual – Spanish
  • Spanish for Medical Professionals certification a plus

Required Qualifications:

  • Bachelor of Science in Nursing (BSN) or Pharmacist holding Bachelor's degree and RPh
  • Medical or other call center experience is a plus.
  • Customer-service skills
  • Proficient in MS Office, and technologically savvy using with the ability to learn pharmaceutical software
  • Bilingual – Spanish/English
  • Spanish for Medical Professionals certification a plus

Alphanumeric Systems, Inc.

Why Work Here?

Contract to hire

At Alphanumeric, we believe that no matter how great your vision, it's your people—customers and employees—that will it a reality. Since 1979 we've helped our pharma, healthcare, public sector, and finance clients realize their vision by removing the friction from customer and employee experience. Our large-scale contact centers feature artificial intelligence and deep expertise—achieving customer satisfaction ratings upwards of 95 percent. We offer fully managed technology modernization, security, and support across your entire workforce. When it comes to employees, we know that technology and operations are only half of the story; our learning solutions help you swiftly and effectively on-board, ensure compliance, and transform your workforce. Improving people experience is what we do, but the thing that really gets us fired up is our relationship with our customers.

Address

5 Moore Drive, Durham, NC 27709
Durham, NC
USA

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