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Bilingual Customer Service Representative

Alphalete Marketing Dallas, TX
  • Posted: 2 days ago
  • $35,000 to $40,000 Annually (plus commission)
  • Full-Time
  • Benefits: Medical

We are searching for an amicable Bilingual Customer Service Representative who is fluent in both stated languages. The Bilingual Customer Service Representative's duties include tending to inquiries and feedback from clients. You should make use of the appropriate channels to defer these, where necessary.

To be successful as a Bilingual Customer Service Representative, you should exude confidence and composure when assisting customers. Ultimately, an excellent Bilingual Customer Service Representative will continuously brainstorm ways to provide a more pleasant and efficient service to our customers.

Bilingual Customer Service Representative Responsibilities:

  • Memorizing the prices and features of each offer.
  • Confirming customers' language preferences as you assist them.
  • Addressing queries, complaints, and recommendations furnished by customers.
  • Redirecting customers to the appropriate department, if needed.
  • Deferring to management in instances of uncertainty.
  • Processing exchanges and refunds in ways congruent with our policies.
  • Providing customers with details of supplementary products or services that may suit their needs.
  • Monitoring call and mail histories to ensure that all customers have been assisted.
  • Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
  • Administering and receiving customer surveys on occasion.

Bilingual Customer Service Representative Requirements:

  • High school diploma, GED, or equivalent.
  • Proven experience as a Customer Service Representative, Customer Support Representative, or similar.
  • Experience using both languages in a professional capacity is preferred.
  • Exceptional verbal communication skills in both specified languages.
  • Computer literate.
  • Ability to craft professional emails.
  • Active listening skills and attention to minutiae.
  • Solid awareness of your skillset and willingness to refer customers for help, as needed.
  • Professional, courteous, and forbearing.
  • Well-groomed and neat in appearance.

Alphalete Marketing

Why Work Here?

New Company Expansion!

With aggressive growth, expansion plans, and ambitious goals, Alphalete Marketing leads the south in strategic thinking and execution. We're looking for dedicated talent to join our motivated team. Comprised of problem solvers and strategic thinkers; we work united in the direction of common goals. At Alphalete Marketing commitment to teamwork helps us to accomplish every goal set. If you're interested in joining an all-star team, please submit your resume through Linkedin. We are conducting interviews this week, so you will be contacted soon if you qualify. Local candidates only as we are looking to fill this position as quickly as possible. We require in-person Interviews.

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