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Customer Service Representative

AlphaGraphics on University Tempe Tempe, AZ
  • Posted: 17 days ago
  • Other
Customer Service Representitive

Alphagraphics and Brand X T-Shirts specialize in small to large print projects, marketing, design services, signs and apparel. Our Customer Service Reps are the retail face of our company, interacting with clients all day, whether they visit us in person, call, or email their requests. This position is sales-focused, with high merits for exceptional customer service.

Experience in the Print / Sign or Apparel industry is a plus.

Responsibilities:

  • Communicate with clients on the phone, email and in person
  • Perform the needed research, write up estimates and orders in our MIS System (PrintSmit & Fast Manager).
  • Ensure estimates are captured and turned into invoices.
  • Process orders in a courteous, efficient and timely manner.
  • Organize workflow and coordinate with the production team to meet clients' deadlines.
  • Be proactive, investigative and promote the company's capabilities continually.
  • Perform project research to determine the best path forward for any given project.
  • Be proactive, investigative and promote the company's capabilities.

Qualifications:

  • Previous print support or industry experience is a plus.
  • Able to multi-task in a deadline driven environment.
  • Excellent verbal and written communication skills.
  • Macintosh or PC Computer proficient
  • Knowledge with graphics design application programs, InDesign, Illustrator or Photoshop
  • Experience in Microsoft Office - Word, Excel and PowerPoint
  • The spirit of tenacity, follow-up and follow through until all facets of a project are complete

Benefits: We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Medical & Dental Insurance
  • 401K with company match
  • Paid Time Off – PTO
  • Pay Range - $15-16 per hour

AlphaGaphics on University: Core Values:

Do the Right Thing

Committed, Accountable, Ethical, Own your Shit

Strive for Perfections

Detailed, Focused, Efficient, On-Time

Be Resourceful

Problem solver, Self-Starter, Flexible Thinker

Share & Care

Teach, Team, Get the Big Picture

Company: AlphaGraphics on University was established in Tempe, Arizona in 1988. We are a part of a Franchise Network of 260 locations world-wide. AlphaGraphics on University in Tempe is owned and operated by Mike Sparaco and Darin Osborne. We are the one of the largest AlphaGraphics locations in the US, we consistently rank in the top 20 out of all Commercial Print & Sign operations in the US and continue to invest in our business with both the right people and equipment to keep us ahead in the industry.

AlphaGraphics: 815 W. University Drive • Tempe, AZ 85281 • USA

The employer posting this position, evaluating potential candidates and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees.

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AlphaGraphics on University Tempe

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