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Call Center Rep/Tax Analyst (62930)

Alpha Rae Personnel, Inc. Indianapolis, IN
  • Expired: over a month ago. Applications are no longer accepted.

Responsibilities

  • Provides customer service to in person, by telephone or in writing, (correspondence,e-mail and Mail Center) advising, instructing and furnishing information pertaining to the various tax types (sales, withholding, income, county innkeepers, food and beverage, motor vehicle, corporation and special taxes)

  • Interprets and applies State and Federal tax laws, rules and regulations in identifying and resolving technical tax problems

  • Performs account and financial maintenance which may result in creating and/or canceling liabilities, transferring payments, establishing payment arrangements, set and release holds on liabilities, and contacts taxpayers concerning errors, delinquencies or overpayments in RPS and other related systems

  • Verifies payments, credits and deductions claimed on various tax returns in RPS and other related systems

  • Computes and issues refunds or billings due to underpayment or nonpayment of taxes in RPS and other related systems

  • Computes and assess penalty and interest due on delinquent taxes and/or a registration in RPS and other related systems

  • Completes refund tracer request in RPS

  • Quietus erroneous refund checks in RPS

  • Processes payments in RPS and other related systems for a variety of tax types, electronically utilizing the E-Pay system or through incoming mail

  • Reviews and post suspended tax returns for various tax types to allow or disallow refund requests in RPS

  • Reviews and releases processing review items to allow or disallow refund requests in RPS

  • Performs related duties as assigned

Qualifications

  • Previous call center experience (preferred)
  • Ability to provide non-technical and technical customer service in person, in writing or by telephone

  • Ability to communicate both orally and in writing using correct grammar, spelling and punctuation

  • Ability to apply and understand ethics and confidentiality laws

  • Ability to discuss and settle tax matters in a tactful and responsive manner with taxpayers

  • Ability to analyze and problem solve using various resources
  • May have the need to periodically lift/carry/move objects/boxes weighing up to 20 pounds; as well as to stoop and/or bend to perform light filing tasks as needed.

Alpha Rae Personnel, Inc.

Alpha Rae Personnel is a full-service Universal Staffing and Executive Search firm with a proven track record of success. We have over 30 years of experience placing candidates for many different kinds of positions with a wide variety of companies locally, regionally, and all over the United States. Please contact our office to discuss how we can assist "YOU" in your employment search.

Address

Indianapolis, IN
USA

Website