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Call Center Rep (66143)

Alpha Rae Personnel, Inc. Indianapolis, IN
  • Expired: over a month ago. Applications are no longer accepted.


  • Provides customer service to in person, by telephone or in writing, (correspondence,e-mail and Mail Center) advising, instructing and furnishing information pertaining to the various tax types (sales, withholding, income, county innkeepers, food and beverage, motor vehicle, corporation and special taxes)

  • Interprets and applies State and Federal tax laws, rules and regulations in identifying and resolving technical tax problems

  • Performs account and financial maintenance which may result in creating and/or canceling liabilities, transferring payments, establishing payment arrangements, set and release holds on liabilities, and contacts taxpayers concerning errors, delinquencies or overpayments in RPS and other related systems

  • Verifies payments, credits and deductions claimed on various tax returns in RPS and other related systems

  • Computes and issues refunds or billings due to underpayment or nonpayment of taxes in RPS and other related systems

  • Computes and assess penalty and interest due on delinquent taxes and/or a registration in RPS and other related systems

  • Completes refund tracer request in RPS

  • Quietus erroneous refund checks in RPS

  • Processes payments in RPS and other related systems for a variety of tax types, electronically utilizing the E-Pay system or through incoming mail

  • Reviews and post suspended tax returns for various tax types to allow or disallow refund requests in RPS

  • Reviews and releases processing review items to allow or disallow refund requests in RPS

  • Performs related duties as assigned


  • Previous call center experience (preferred)
  • Ability to provide non-technical and technical customer service in person, in writing or by telephone

  • Ability to communicate both orally and in writing using correct grammar, spelling and punctuation

  • Ability to apply and understand ethics and confidentiality laws

  • Ability to discuss and settle tax matters in a tactful and responsive manner with taxpayers

  • Ability to analyze and problem solve using various resources
  • May have the need to periodically lift/carry/move objects/boxes weighing up to 20 pounds; as well as to stoop and/or bend to perform light filing tasks as needed.

Alpha Rae Personnel, Inc.

Alpha Rae Personnel is a full-service Universal Staffing and Executive Search firm with a proven track record of success. We have over 30 years of experience placing candidates for many different kinds of positions with a wide variety of companies locally, regionally, and all over the United States. Please contact our office to discuss how we can assist "YOU" in your employment search.


Indianapolis, IN