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Customer Service Representative. -Paid Training- Equipment Provided-Great Opportunity

Alorica
Cutler Bay, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission ( should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers and retain customers who are considering downgrading or disconnecting service.

You're literally the voice of the brand and the strong realtionship between our clients and their customers which starts with you. So only the awesome need apply.

JOB RESPONSIBILITIES
• Talks to customers over the phone, email and online chat or social media to resolve their questions or concerns over billing, service and basic tech support calls while presenting current promotions
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs
• Upsell current customers on new or enhanced services
• Maintains and updates customers information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call related information of each call received for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much- that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better....one interaction as a time. And to do that, we need the very best people to join us.

But please allow us to entice you further! As an Alorica employee, you may receive:
  • Paid training
  • Medical and dental benefits
  • Paid time off
  • Paid Holiday and sick time
  • Retirement planning options (401(K))
  • Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options- from customer service, training and tech support to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals and we want you to have fun and succeed - because when you're at your best that's when we are at our best.

So what do you say? Ready to take the next step?

ABOUT ALORICA
Equal opportunity employer - Veterans/Disabled

  • JOB REQUIREMENTS

Minimum Education and Experience:

• High School Diploma or GED required; graduation from a college with an Associate's degree preferred
• Customer service experience a plus
• Customer retention and/or sales experience a plus
• phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word and Excel applications
• Bilingual language skills a plus

Knowledge, Skills and Abilities:
• Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident with a positive attitude

Work Environment:
• A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
• Constant usage of phone and computer systems

Physical Demands:
• Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulation system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box- and decide to obliterate the box instead.

ABOUT ALORICA
Equal opportunity employer - Veterans/Disabled
Company Description
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Alorica

Why Work Here?
Every day, we aim to live up to our mission of creating insanely great customer experiences.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Address

Cutler Bay, FL
USA

Industry

Business

View all jobs at Alorica