Customer Service Rep Work at Home $15/HR-San Antonio, TX Only

San Antonio, TX

Posted: 5 days ago
$15 Hourly
Full-Time

Job Description

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

IF SELECTED OR REQUIRED TO WORK FROM HOME: You provide the HIGH SPEED INTERNET, we will provide the equipment for you to be successful. There is ALWAYS A POSSIBILITY THAT YOU MAY BE ASKED TO COME ON SITE.
Based on the program you qualify for, you COULD train and work from home
Based on the program you qualify for, you COULD train on site and then work from home
Based on the program you qualify for, you COULD train and work from home but be ASKED TO WORK ONE OR MORE DAYS ON SITE each week or as needed.
We do not offer training and working from home permanently, we may ask you to come on site to work
Sitting for long periods of time
You will wear a headset
Talking most of the day
You will need a quiet area free of distractions
We do provide an Ethernet cord with your set-up. If it's not long enough, you will need to purchase one that runs from your router or modem to your computer. An Ethernet cord is your lifeline so that your computer runs smoothly and you can access your programs as well as assist customers in a timely manner.
MUST LIVE IN SAN ANTONIO, TX or within a 50 MILE RADIUS

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

Paid training
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.

So what do you say? Ready to take the next step?

Qualifications

JOB REQUIREMENTS

Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS

Work Environment

A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
Constant usage of phone and computer systems

Work at Home Requirements

Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
You must have a fixed location to conduct your work as this position is not portable.
Your Work At Home office must be a distraction free environment from noise created by other parties.
Alorica will provide the equipment you need to conduct your work which also includes a web cam that is used for training and team meetings.
You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.

Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 5 Mbps.

Physical Demands

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.

You ready? Let’s do this.

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.

ABOUT ALORICA

Equal opportunity employer – Veterans/Disabled

Responsibilities

KEY JOB RESPONSIBILITIES

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary

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