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Hiring Collection Specialists!

Aloha Hospitality Professionals Honolulu, HI

  • Posted: over a month ago
  • Full-Time
Job Description

Now Hiring!

Collection Specialists for Financial Institutions!

If you have a winning smile, high-achieving mentality, and ability to multi-task you are an excellent candidate for Aloha Hospitality Professionals (AHP).

Apply today and start working 40 hours/week!

Send us your resume, and be part of a professional team that works for the people of Hawaii!

Collection Specialists are highly organized, productive and efficient members of the workplace. Collection Specialists will serve customers, negotiate claims with external agencies looking for the greatest outcomes. This position will also ensure proper charges to accounts.


  • Manage work processes

  • Administrative duties related to collections and recoveries for Consumer, Indirect Dealer, Small Business, Small Business Administration (SBA) Guaranty, and Home Equity products.

  • Preparing and sending delinquency letters, issuing and monitoring dealer repossession assignments and recommend auction floor bid strategies, preparing and issuing loan payment and/or extension agreements, initiating and following through for internal and external insurance claims and forced place insurance, cancelling backend ancillary products and services, and processing loan payments and performing right of offsets from deposit accounts.

  • Respond to inquiries and calls for all kinds of information related to the Collections Department

  • Ability to work with legal counsel and debt management

  • Ensure proper charges to accounts for breaks in coverage, refunds on accounts for proof of insurance and reconciling amortization schedules

  • Have an understanding of the repossession process

  • Ability to direct and ensure accurate payment applications and corrections/reversals/backdating

  • Interacts with internal and external customers in a courteous and respectful manner

  • Expect to provide assistance with other duties


  • 5+ Years of experience in the field of collection

  • Knowledge of FCPA, FCRA, GLBA and bankruptcy laws and requirements

  • Be diligent

  • Business attire

  • Ability to communicate (Both written and verbally) in a clear and concise manner to borrowers and internal departments

  • Being able to follow specific instructions regarding the Banks COVID-19 Deferral Program

  • Proficient in MS Office

  • Capable to operate workplace practices to enhance productivity

  • Ability to multi-task

  • Detail oriented and excellent problem solver

  • Ability to work as a team player

  • Able to work in an office environment


Aloha Hospitality Professionals


Honolulu, HI


Finance and Insurance

View all jobs at Aloha Hospitality Professionals

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