We are seeking energetic and reliable professionals to join our team as full time Monday-Friday (40-hours per week) part-time is available as well at a minimum of 3 full days a week, customer service agents in our national call center. Our customer service agents are our customer’s first line of contact and a critical role within our business as we aim to deliver the best level of service in our industry.
Manage large amounts of inbound and outbound calls and emails in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Look for opportunities to up-sell products when they arise
Build relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Attend educational training seminars to improve knowledge and performance level
Meet personal /team performance targets
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with computers
Ability to multi-task, set priorities and manage time effectively
If you are ready to provide the best customer service experience in the industry, please send us a copy of your resume with salary requirements. This is a Monday-Friday 9AM-6PM position.
About our Company:
Allure is a fast growing & dynamic Marketing company that strives to deliver an extraordinary overall customer experience. Our expertise and marketing solutions enable our clients to realize significant overall savings.
Why Work Here?
Awesome CEO, Fun Company Culture and Upward Mobility & Growth.
Established in 2010, Allure Marketing, Inc. is a marketing and fundraising firm that provides essential resources for fortune 100 and 500 companies. AM works with the most respected companies and NGOs in the telecommunications, non-profit, pet care, office supplies, and utilities industries.
Allure Marketing's philosophy of 100% internal, organic growth guarantees team members will be trained from the entry-level up, providing them an opportunity for rapid advancement within the company.
To meet the current demands of its clients, Allure Marketing is looking to expand into 10 NEW markets within the US and move towards international expansion in the next 14 months.
We have become the leading choice for clients wanting to gain an edge over their competitors. The more personal and direct approach accomplishes what traditional form of sales and marketing such as telemarketing, e-mails, direct mail, commercials, and billboards can not: lasting customer relationships.
690 8th ave, 3rd fl., New York New York, 10036 Flatiron District,NY USA